Overview

Foundever™ is looking for a senior-level automation and UNIX Principal Architect with Linux and/or AIX experience to join our Global Systems and Data Technology Team.  The selected candidate will be responsible for providing subject matter expertise as it relates to Linux based hypervisors and automation technologies as it relates to engineering and support functions.  

This individual requires a service-oriented mentality with a high sense of ownership and will have a focus on managing and resolving issues in alignment with defined SLAs.  The individual must be able to establish and maintain communication with technology customers to keep them updated with status of their requests.  This individual will research and architect new solutions, build new infrastructure, and initiate and perform changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes. 

This position is an exciting opportunity for expanding one’s knowledge and to work with the latest technologies.  We are looking for a candidate with a positive attitude, initiative, good documentation skills, the ability to mentor junior personnel, and a willingness to learn and drive new technology into the environment.

About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably’ s Award for Best Global Culture in 2024, 2022 and 2021
• Gold Stevie Award Winner for Great Employers
• We foster an exciting culture of creativity, connection, and commitment.

Read more about our culture: Foundever™ Stories.

Responsibilities

• Owning, tracking and resolving UNIX/Linux systems and storage systems technologies.
• Tier 4 support for requests and resolving incidents within SLAs.
• Automating service-related reports (e.g., system monitoring, performance monitoring, security monitoring) on a daily basis to ensure service-related issues are identified and resolved within established SLAs.
• Designing and architecting new system technologies specifically Unix/Linux based systems to include virtual platforms and automation technology.
• Technology review and Proof of Concept testing.
• Automation development and deployment.
• Systems integration testing; open-source software and COTS.
• Training and mentoring more junior team members on all new technologies.

Qualifications

• Bachelor’s degree in Computer Information Systems, Computer Science or other related technical field preferred; we will consider an equivalent combination of education and experience for the right candidate.
• 10+ years of overall IT experience and 10+ years of experience supporting Unix/Linux IT infrastructure.
• Strong experience with Linux-Unix and Automation technologies.
• Experience with hypervisor platforms KVM, Red Hat Open-Shift, Oracle.
• Experience with computer systems performance tuning, storage system performance optimization, and using related monitoring and troubleshooting tools.
• Strong knowledge of backup, restore, and recovery.
• Experience with implementing operational automation.
• Documentation skills for processes and procedures (creating KBs, runbooks, topology, etc.)
• Architect/design and solutioning experience; ability to build and integrate solutions using a combination of open source and COTS technology. Experience providing operational support to application developers and tech users.
• Ability to work well with people from many different disciplines and varying degrees of technical experience.
• Knowledge preferred: IBM Power servers, VMware vSphere, supporting infrastructure used to host databases, NetBackup, SAN Management software (Brocade Network Advisor), Brocade SAN switches, and IBM and Hitachi storage arrays
• Experience with storage systems and storage area networks.
• Experience with Puppet, Chef, Ansible and other open-source process automation tools will make applicants even more valuable to the Foundever Global Infrastructure Team. 

Our Perks

• Competitive salaries, benefits, 401K contribution matching and paid time off.
• Onsite and remote work at home available (depending on the market).
• Growth opportunities through various development programs.
• Employee discounts.
• Excellent work culture.

Salary Range

The base pay range for this position in the United States is up to $160,000.00 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.

Pre-employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.