Overview

Business Information Security Officers (BISOs) serve in a client-centric role supporting Foundever™ and exist to promote client satisfaction as part of the Global Security organization under the Business Information Security Office (BISO).

Working with global enterprise clients, BISOs collaborate with the IT solutions team, business development and deal desk to ensure comprehensive security design in a pre-sales environment.

The BISO is a critical resource to the legal team serving as the security subject matter expert on contractual language.

The BISO partners with Cyber Security Engineering, Cyber Security Operations, and Project Management Office (including Enterprise Change Management (ECM)) to oversee security matters during client implementations and changes.

The BISO serves as an internal resource to the Operations team to support client security audits, client change requests, and other security related topics pertaining to Sitel’s clients.

The regional role will oversee the security of sensitive information and projects, client or corporate related, and will advise in the security of the company’s infrastructure to meet client requirements.

About us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

• Winner of Comparably’s Award for Best Global Culture in 2024, 2022 and 2021 
• Gold Stevie Award Winner for Great Employers 
• We foster an exciting culture of creativity, connection, and commitment.  

Read more about our culture: Foundever™ Stories. 

Responsibilities

Work under the direction of the Regional BISO or the BISO Manager to oversee the security of sensitive information and projects, client or corporate related, and will advise in the security of the company’s infrastructure to meet client requirements

• Support the internal Security team to conduct Tier 2 support to our internal security, operations and other staff in the identification, investigation and mitigation of frauduelent and other prohibited activities, geolocation violations, DLP alerts; provide support to operations and account teams to remediate missed SLAs for security awareness, termination of accounts
• Gather and provide the technical security evidence to regional directors and manager for presentation during internal and client audits; partner with fraud team to investigate incidents of fraud and respond to EthicsPoint incidents, communicating with the client on resolution of incidents; work with operations team to ensure physical security controls are in place and Site Security Questionnaires are completed; monitor and close CAPA items related to audit findings and SSQs.
• Participate in Enterprise Change Management Reviews for client requested changes, ensuring security risks introduced to the environment from requested changes are minimized or reduced.
• Communicate effectively to provide internal and client-facing quality deliverables with regards to best practices or new frontiers in security.

Qualifications

• Four-year degree or equivalent combination of education and experience is highly desired
• 1+ years in technology, cybersecurity or risk governance roles interfacing with global clients on complex technology solutions or security consulting.  

• CISSP and/or CISM and/or CISA preferred, willingness to obtain certification required for advancement in this department
• Experience responding and collaborating with internal partners and clients in a timely manner across international time zones
• Must have backgrounds in network and/or server planning and design, implementation, and operations, with additional focus on one of more areas of security design
• Ability to apply business and technology skills with structured methodologies to deliver solutions to the customer, conduct solution demonstrations and technical presentations

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• Working knowledge of Common Security Frameworks (ISO 27000 series, SSAE 18, NIST SP 800 series, etc)
• Working knowledge of Privacy Frameworks (GDPR, HIPAA, PIPEDA, etc)
• Working knowledge of Payment Card Industry (PCI) framework and controls
• Other industry and country security requirements as required to support clients in the region supported
• Ability to appropriately handle critical information and sensitive information
• Effectively use Microsoft Office products, including Visio, in communication delivery
• Effective organization and communications skills
• Self-motivated, directed and well-organized capable of working in a complex security environment with multiple local and international security requirements
• Ability to contribute security and apply security principles into the design of client IT solutions
• Review and contribute security expertise to client requested changes in the Enterprise Change Management process
• Input into enterprise security design based on client changes or requirements
• Input into other areas of security as client requirements evolve

Salary Range

The base pay range for this position in the United States is $50,000.00 - 60,000.00 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.  

Our Perks

• Competitive salaries, benefits, 401K contribution matching and paid time off. 
• Onsite and remote work at home available (depending on the market). 
• Growth opportunities through various development programs. 
• Employee discounts. 
• Excellent work culture. 

Pre-Employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.  

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.