Job Overview

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Foundever Canada is hiring Spanish Bilingual Account Resolution Specialists to join our dynamic team and provide exceptional, personalized service by guiding customers using an  online accounting platform. If you’re passionate about delivering outstanding support, we’d love for you to be part of our dedicated team.

This opportunity represents an existing vacancy supporting current business operations. 

Job Classification and Compensation

Compensation: $21/hour + $2 bilingual premium

Job Classification: Full time (permanent), hourly

Weekly Hours: up to 40 per week

Position Classification: Customer Service Representative

Why You Should Join our Team

• 100% paid training
• Schedule between 9 AM – 7 PM ET, Monday – Friday
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, EAP and wellness program
• No equipment?  We provide everything you need!
• Enjoy the benefits of working from home.  Save time, money and reduce stress
• Join a supportive community focused on engagement and recognition
• Hands-on paid virtual classroom-style training, as well as ongoing job specific training 
• Internal Mobility (93% of our managers are promoted from within)

Primary Job Responsibilities

• Support online accounting software customers to manage their clients’ accounts
• Provide a white-glove customer service experience to premium customers
• Guide customers through the platforms features including invoicing, bookkeeping, account setup, payroll, and more
• Demonstrate critical thinking and problem-solving skills through complex issues
• Stay knowledgeable and updated on the newest versions and associated products
• Collaborate with peers and partners to ensure the best customer and employee experience

Qualifications

• Must reside in Canada
• Experience with QuickBooks Online required, QuickBooks Online Accountant a plus
• Proven experience in the customer service industry, preferably with involvement of an advisory role
• Exceptional verbal and written communication skills
• Ability to learn new products and quickly adapt to new features/updates
• Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101

Home Office Requirements

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.