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Customer Service (Sigma On Site location)

Customer Service (Sigma On Site location)

Req ID#:  375078

San Pedro, Costa Rica, No Selection, CR

Job Description: 

About Us

Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.

Some of our Benefits:

Medical Services
Educational Reimbursement
Cafeteria and Transportation
ASO Foundever

Job Summary

Objective

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.

To help customers by providing a quality service, as to guarantee total satisfaction and accomplish client’s expectations.

Primary Job Responsibilities

Soft skills
  • Basic Internet tools
  • Empathetic.
  • Multitasking skills.
  • Problem Solving.
  • Active and effective communication.
  • Capable of working and reach results under pressure.
Responsibilities
  • Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication.
  • The document correctly the data base using the given tools in order to keep track of costumer’s request through data entry
  • Meet established individual and team performance targets, including customer service, productivity, and quality standards.
  • Follow up on the customer’s issue until is solved such as requests, transactions, information changes, or any other issue addressed by the customer.

Skills/Knowledge/Abilities

  • Experienced in leading positive change.
  • Call Center industry experience preferred.


Job Segment: Data Entry, Six Sigma, Call Center, Customer Service, Administrative, Management

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