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Senior HRIS IT Analyst- SuccessFactors Employee Central Platform

Req ID#:  380086


Job Description: 





Do you have experience with the SuccessFactors Employee Central platform?  Do you love helping a global organization continue growing by building and maintaining the global HXM platform?  If so, please keep reading!


In this role you will perform the configuration, design, analysis, and ongoing administration of the SuccessFactors Employee Central for our global landscape to achieve business objectives and enforce compliance controls.  As a part of a global team, you will use a mix of both HR process and SuccessFactors administration experience to effectively build and maintain our global HXM platform.

About Foundever ™


Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  


Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 



  • Winner of Comparably’s Award for Best Global Culture in 2022 and 2021 
  • Gold Stevie Award Winner for Great Employers 
  • We foster an exciting culture of creativity, connection, and commitment.  


Read more about our culture: Foundever™ Stories. 





Systems Analysis and Configuration


  • Manage the development and expansion of the global Employee Central system processes.
  • Analyze business objectives and user needs and convert them into technical requirements.
  • Perform system implementation and system governance activities while adhering to the software delivery lifecycle.
  • Provide input on continuous improvements to the system.
  • Manage and update SuccessFactors documentation with each system release or enhancement.


System Support


  • Manage and process Tier 2 and 3 support tickets and respond timely, accurately and professionally.
  • Use standard analytical tools to perform root cause analysis and resolve application problems.
  • Serve as subject matter expert for SuccessFactors Employee Central platform.


Platform Governance


  • Adhere to delivery, audit and compliance schedules for assigned release deliverables.
  • Research, analyze and test EC product releases.
  • Understand the global tenant landscape and assist with system refreshes.
  • Provide product updates, presentations, and demos of release changes or enhancements to the HRIS team, business owners and Foundever associates.
  • Mentor other IT Analysts on the team.



  • Bachelor’s Degree required or an equivalent combination of education and work experience
  • 3+ years of experience working in a global organization supporting SuccessFactors Employee Central
  • SAP SuccessFactors, MS Office experience
  • HR process knowledge and experience with SuccessFactors Employee Central, Time Off, RBP and Workflows
  • A relative understanding of other SuccessFactors modules and their relationship with Employee Central
  • Strong analytical and problem solving, solution design, requirements analysis and documentation skills
  • The ability to turn conceptual requests into business and system requirements
  • Meta Data Framework, Role Based Permissions and EC Administration Knowledge
  • User-oriented with strong verbal and written communication skills across multiple organizational levels
  • Ability to consult and work collaboratively with stakeholders to get buy-in and accomplish objectives
  • Excellent time management, attention to detail, ability to multi-task and follow-up skills
  • Self-initiative and the ability to do what needs to be done without being prompted by others and have the willingness to take a fresh approach
  • Team player and leadership qualities

Skills and Qualifications

  • Passion and aptitude for systems configuration and design
  • Global mindset and experience in global support or global projects using multiple system languages
  • Experience with the MDF Framework, EC Time, Data Retention, and EC to ECP replication
  • Governance experience enforcing system controls and performing system audits
  • Enjoy learning and continuous improvement
  • Have SuccessFactors EC certification or the desire to obtain certification

Our Perks


  • Competitive salaries, benefits, 401K contribution matching and paid time off. 
  • Onsite and remote work at home available (depending on the market). 
  • Growth opportunities through various development programs. 
  • Employee discounts. 
  • Excellent work culture. 

Salary Range


The base pay range for this position is up to $105,000.00 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.  

Pre-employment Requirements 


Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. 


Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.  


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