Apply now »

Senior Operations Manager - MUM Dom PR

Senior Operations Manager - MUM Dom PR

Req ID#:  386168

IN, 400072

Job Description: 

Senior Manager - Operations - IND Business - Mumbai

  • Total Experience - 15 years
  • Relevant Experience - 1+ years as a Senior Manager or 4+yrs as a Manager
  • Work Window - 6:30am-10:30pm (Work window) / rotational
  • Weekoffs - Any 1 day week off (rotational)

Job Description

  • college degree in Business Management/Administration or equivalent combination of education and directly related experience / Any graduate
  • 4 or more years of directly related experience, including 2 or more years of supervisory experience.
  • Strong leadership skills with the ability to manage large groups of people.  Strong verbal/written communication and facilitation skills.  Strong interpersonal skills and experience demonstrating successful customer relationship management.
  • Voice or Blended process experience is mandate & inbound experience is required
  • Worked on NPS, eNPS, P&L Account, Revenue Management
  • Shall operate in IND shift timings, and would be required to stretch as and when required
  • Manager level into Retail e-commerce Domain for IND contact center would be added advantage
  • Appropriate communication and escalation of client issues to multiple levels of site and Operations management
  • Client strategies to meet client/corporate goals and objectives
  • Should be aware of the various Operations and Client Metrics.
  • Should exhibit People Management Skills.

 



Job Segment: CRM, Relationship Manager, Operations Manager, Revenue Management, Technology, Customer Service, Operations, Finance

Apply now »