About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For one of our campaigns, we are looking for passionate and customer oriented Customer care specialist with Italian or Spanish and English.

Description

The role:

• Processes inbound calls/e-mails from customers and solve a wide range of customer service issues and problems;
• carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
• understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
• advising and informing customers regarding clients' products and services;
• navigating multiple systems simultaneously in order to update e-records promptly and accurately;
• proactively provide support and assistance to colleagues and work together as a team.

The candidate:

• Has excellent command of Italian or Spanish language (level C1);
• has good command of English language (at least level B2);
• experience in a contact center or customer facing role is beneficial;
• can adapt quickly to changes in products, process and technology;
• has proven track record of excellent attendance and time-keeping;
• has good computer literacy.

We offer:

• Competitive remuneration scheme;
• full-time employment;
• work at home;
• social package including: additional healthcare insurance, gift vouchers, sport card discounts;
• to participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
• long-term professional career;
• entitlement to company internal training and development accordingly global standards;
• friendly and accessible office location.

We are looking forward to receiving your application!

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