Customer care representative with Polish


Req ID#:  368403

Sofia, Bulgaria, BG

Job Description: 

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

 

For one of our campaigns, we are looking for passionate and customer oriented Customer care specialist with Polish.

 

Description

The role:

  • Processes inbound calls/e-mails from customers and solve a wide range of customer service issues and problems;
  • carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
  • understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
  • advising and informing customers regarding clients' products and services;
  • navigating multiple systems simultaneously in order to update e-records promptly and accurately;
  • proactively provide support and assistance to colleagues and work together as a team.


The candidate:

  • Has excellent command of Polish language (at least level C1);
  • has good command of English language (at least level B2);
  • experience in a contact center or customer facing role is beneficial;
  • can adapt quickly to changes in products, process and technology;
  • has proven track record of excellent attendance and time-keeping;
  • has good computer literacy.

We offer:

  • Competitive remuneration scheme;
  • full-time employment;
  • social package including: additional healthcare insurance, gift vouchers, sport card discounts;
  • to participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
  • work at home opportunities;
  • flexible working schedule: Monday - Friday 16:00 - 08:00 EET, Saturday - Sunday 24/7 support; 
  • entitlement to company internal training and development accordingly global standards;
  • friendly and accessible office location.

 

We are looking forward to receiving your application!

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