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Sr. Ops Manager GGN

Sr. Ops Manager GGN

Req ID#:  385119

IN, 122003

Job Description: 

Senior Manager - Operations (Candidates should be from Gurgaon, New Delhi)

Total Experience         – 15+yrs

Relevant Experience – 1 year as Sr.OM or 5+ years as an Manager

Shifts                                - US /UK (Monday-Friday)

Qualification                 - Any Graduate

Transport                     - Home Pick-up/Drop

•          Shall hunt for a manger or a senior manager level into BFSI Domain for International contact center, US

•          Who is and shall be Managing c 

•          responsible to handle at least 200+ FTEs

•          Non voice experience into the same shall be strictly not to be considered and not suitable – voice is a mandate

•          Flexible to have a resource at Manager (5 to 7 years of relevant experience) or Senior Manager level (8 to 9 years of experience)

•          Shall operate in US/UK shift timings, and would be required to stretch as and when required

•          Job location shall be Gurgaon, the resource has to operate from the office, physically

•          Candidates shall be checked on multiple records like criminal check, drug test etc, hence to be ensured and screened in the initial HR discussion itself

Job Description

  • college degree in Business Management/Administration or equivalent combination of education and directly related experience
  • 4 or more years of directly related experience, including 2 or more years of supervisory experience.
  • Strong leadership skills with the ability to manage large groups of people.  Strong verbal/written communication and facilitation skills.  Strong interpersonal skills and experience demonstrating successful customer relationship management.
  • International Voice Experience Is Mandate & inbound exp required
  • Shall operate in US shift timings, and would be required to stretch as and when required
  • manager level into BFSI Domain for International contact center, US/UK
  • Appropriate communication and escalation of client issues to multiple levels of site and Operations management
  • Client strategies to meet client/corporate goals and objectives


Job Segment: CRM, Relationship Manager, Manager, Business Manager, Technology, Operations, Customer Service, Management

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