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Customer Service Advisor - Client Retention

Req ID#:  302228

Stockton on Tees, Stockton on Tees, GB

Customer Service Advisor - Client Retention


What's in it for you?

Are you a customer service representative looking for a role that rewards you the more committed you are to helping to understand your customer? Are you looking for greater pay?

You will see your income substantially increased should you deliver excellent sales through very personal customer service. When you will exceed your KPIs, you will be driven and encouraged to over achieve. Sales through service.

Our best customer service advisors regularly achieve over £200 commission. What separates them from the rest? They take ownership, managing the customer through the process, and understanding the customer needs.  The best earners provide best service. Those who truly look to understand and help their customers achieve more.  

The basic pay is £10.42 per hour but with commission a majority of our customer service advisors see an income in excess £23,000pa. These agents have a desire to succeed and are very self-driven.

Customer service advisor role

Your purpose will be to retain as many customers for Foundever’s client as possible through tailoring broadband, TV and mobile phone packages to meet the customers’ lifestyle and needs. This success will be rewarded with commission- you will see a reward for every customer that you retain.

After training with us at Foundever you will be rewarded for truly understanding customers’ needs by tailoring a broadband, TV and mobile phone package that is perfect for them. Your goal is to retain customers by matching packages to their preferences and lifestyles.

If you have experience in retail, care, office work, sales or hospitality (whether that is bar, catering, restaurant, hotel or kitchen) then you have the perfect transferable skills. If you don’t have experience, don’t worry! We are very experienced at providing very specific training to make you a customer service expert. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary.

Remember, the commission is excellent. Your reward will depend on your own drive to do well. We will support you with this by giving all the tools you need, but understanding your customer will drive your ultimate success.


Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and, with your drive, look to create your best moments.

Supported by our company values of creativity, commitment and connection; if you already live these principles day to day then you’re a perfect candidate for us and we want to hear from you.  Does this sound like you? We will give you the tools to be able perform and have your hard work very well rewarded.

At Foundever, we work with clients across a multitude of industries such as, retail, health care, hospitality, catering, sports, office, government and many others. Foundever securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry.

If this really interests you and are attracted in pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.

Our Location

We are in a happy, bright and airy office environment, we are easily accessible by public transport. We have a casual dress code making us all feel at ease and at home!

It is really important you are able to commute to our site, so please check the address before applying: Westminster House St. Mark's Court, Stockton on Tees, TS17 6QP

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Job Segment: Customer Service

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