Job Overview

Are you ready to move your career forward? At Foundever, we believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

The Spanish/French/English trilingual Migration Analyst is a customer-facing role that works 1:1 with high-value customers, owning end-to-end migration execution from planning and data preparation through validation and post-migration readiness. You will set up the customer CRM accounts by recreating and validating existing automated workflows to ensure seamless continuity of customer communications post-migration. You will work closely with Onboarding Specialists and Customer Success Managers to ensure smooth handoffs and successful customer adoption. 

This opportunity represents an existing vacancy supporting current business operations. 

Job Classification and Compensation

Compensation: $40/hour + $2 Spanish & French trilingual premium = $44/hour combined

Job Classification: Full time (permanent), hourly

Weekly Hours: up to 40 per week

Position Classification: Customer Service Representative

Why You Should Join our Team

• 100% paid training
• Schedule between 9 AM – 7 PM ET, Monday – Friday
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, EAP and wellness program
• Work on site in Toronoto, Ontario
• Join a supportive community focused on engagement and recognition
• Internal Mobility (93% of our managers are promoted from within)

Primary Job Responsibilities

• Responsible for owning end-to-end, 1:1 data migrations for strategic, high-value customers, including customer discovery, migration planning, data preparation, execution, validation, and post-migration readiness into our client's CRM using approved tools and APIs
• Prepare, cleanse, and migrate datasets including audiences, segments, tags, consent data, campaigns, and basic automation logic
• Export and import data from legacy systems, CRMs, and ecommerce platforms depending on the platform used by the consumer
• Set up CRM accounts, including rebuilding any third-party integrations customers previously used, where equivalent out-of-the-box integrations are available, ensuring connected systems and data flows function as expected
• Rebuild and validate automated workflows, customer journeys, and drip campaigns
• Ensure all links, images, templates, and data points function correctly post-migration
• Ensure customers are ready for first campaign execution
• Validate data accuracy, audience counts, segmentation behavior, and consent compliance
• Identify and document discrepancies, clearly distinguishing platform limitations from migration defects
• Ensure migrated data is usable immediately for marketing execution
• Partner closely with Customer Success Managers, Onboarding Specialists to ensure smooth end to end customer experience
• Handle customer queries and escalations when necessary
• Participate in customer or internal calls when required
• Participate in customer or internal calls when needed to clarify findings or next steps
• Ensure expectations are clearly communicated and risks surfaced early

Qualifications

• Trilingual in French, Spanish, and English
• 6+ years experience working directly with customers in 1:1, high-touch engagements, particularly with high-value customers
• 4+ years experience in relevant field - data migration, onboarding, implementation or technical support roles
• Demonstrated ability to explain complex technical or data concepts clearly to non-technical stakeholders
• Experience managing customer expectations, timelines, and dependencies throughout delivery
• Background in marketing operations, CRM, or lifecycle marketing is an advantage
• Experience handling consent-based or GDPR-regulated data strongly preferred
• Relevant degree or certification is a plus, but not required
• Advanced spreadsheet skills (Excel / Google Sheets; pivot tables, lookups)
• Experience working with large contact datasets
• Familiarity with data formats such as CSV, JSON, and basic API workflows
• Comfort working with marketing or CRM platforms (e.g. Mailchimp, Klaviyo, HubSpot, Salesforce, ESPs)

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.