Fixed Term Portuguese Knowledge Writer

SYKES is now Foundever one of the largest global providers of customer experience (CX) products and solutions. With 170,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.

Fixed Term Portuguese Knowledge Writer

Role Description 

We are currently recruiting for a Knowledge writer. The successful candidate must be fluent in spoken English and Portuguese. 

This role is focused on consumer-touching communication and messaging.? Its principal customers are Consumer Service Agents and consumers with the ultimate goal of providing those customers with accurate and timely information on the?Client product portfolio. 

Main duties and responsibilities include: 

• To respond to all client activities within given timescales, efficiently, effectively and accurately. 

• To develop and maintain a full knowledge of client processes and services. 
• To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff. 
• Logging of all activities accurately and in line with procedure within client CRM tool. 
• Responsible for maintaining and updating all administration. 
• Participate in client led conference calls 

• To meet and exceed daily/weekly targets 

Role Requirements 

In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences: 

• Fluent in English and Portuguese

• Commitment to a high level of accuracy 
• Excellent attention to detail. 
• Ability to work on own initiative and under pressure in order to achieve deadlines. 
• Good organizational skills. 

• A minimum of 20 wpm on a keyboard. 
• Proficient in the use of MS Excel 
• ECDL qualification an advantage 

Hours for this role are?40hrs per week, flexible shifts, Mon-Fri 7 am - 6 pm. 

Fixed Term 12 month contract - Maternity Cover

As part of the recruitment process candidates must be able to demonstrate that they are eligible to work in the United Kingdom. 

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

As we move forward with candidates’ applications while simultaneously working toward a full integration as Foundever candidates may see some communications come from Sitel Group as well as SYKES. While our company name is changing, rest assured that we are still offering award-winning culture built on 40+ years of industry-leading experience and commitment to improving the employee experience.