Job Summary

The Senior Manager of SAP SuccessFactors EC and Platform plays a pivotal role in the strategic direction and development of our SAP SuccessFactors Core HR solution with a focus on best practices, optimization, global scalability and team development. This is a hands-on role that directs the Employee Central module product lifecycle, and drives the design, optimization and day-to-day of the entire SAP SuccessFactors HCM Platform. The Senior Manager is responsible for a global team to drive initiatives as well as perform platform maintenance and compliance activities aligned to technology standards and best practices. This includes the SuccessFactors instance and Release Management strategy, internal and external audits, Role Based Permissions, SAP product releases, and project delivery. Close partnership with Finance, HR and Payroll is required to scale processes, reduce manual work and align initiatives to business imperatives.

Job Responsibilities

• Lead a global team of remote staff to administer and ensure compliance for the SAP SuccessFactors Platform and SuccessFactors Core HR module across 40+ countries
• Configure, maintain, and support Employee Central and the integration to EC Payroll
• Support system upgrades for Platform, EC and Joule
• Troubleshoot complex system issues and partner with vendors as needed
• Develop and drive the rollout and ongoing use of AI-enabled capabilities
• Lead as well as assist with audit and compliance related reporting and associated controls
• Global Role Based Permissions maintenance, audit and governance across the Platform
• Partner with internal stakeholders to lead HR technology delivery of initiatives through hybrid agile software delivery lifecycle
• Operational focus on support ticket management inquiries and issues to ensure they are resolved in a timely manner while keeping stakeholders informed
• SuccessFactors Instance and Release Management
• Vendor management of partners delivering support and project initiatives
• Provide technical expertise and leadership in the design, development, and maintenance of EC and Time Off solutions for global stakeholders
• Champion a user-centric approach to development, ensuring that Employee Central is intuitive
• Collaborate with other technical and project teams to ensure smooth integration of SAP SuccessFactors Employee Central data with internal and external systems
• Partner with the HR functional owners and internal stakeholders to drive technology solutions that improve HR processes and simplify the user experience
• Ensure SAP SuccessFactors Employee Central is accurately configured and locally compliant
• Monitor trends in Employee Central and the “Hire to Retire” processes, recommending and implementing improvements to the user experience

Skills and Qualifications

• 8+ years of system administration leading the implementation, release management and administration of SuccessFactors Employee Central configuration in a global environment
• 3+ years of proven experience in a leadership role with a global footprint of SuccessFactors, managing of a globally diverse work from home staff
• Ability to drive consensus, and inspire a shared vision for SAP SuccessFactors product exploitation and user adoption globally
• Experience with the integration of EC Payroll, DRM, Onboarding 2.0, Joule and BTP
• Proven experience designing and implementing SuccessFactors Core HR business requirements
• Deep domain knowledge in the SuccessFactors Employee Central module and Core HR system processes
• Strong analytical skills, with the ability to translate complex business requirements into actionable SAP SuccessFactors Employee Central product features, specifications and timelines
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making
• Proven ability to thrive in a fast-paced, dynamic environment, with a proactive and results-driven mindset
• Experience with agile development methodologies, software development lifecycle (SDLC), and project management best practices
• Sharp interpersonal and communication skills to effectively build relationships, influence and drive decision-making
• Solid understanding of HRIS and global Core HR best practices
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or equivalent work related experience
• SAP SuccessFactors Administration Certification in Employee Central or willingness to obtain such certification
• SAP SuccessFactors Administration Certification in Onboarding 2.0 or willingness to obtain such certification

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The Global HRIS team manages an application portfolio dedicated to Foundever HR Global systems.  Part of IT, the organization is responsible for a global scope of services that includes HR Application Management, HR Integration, Automation & Analytics, HR Project Delivery and Vendor Management.  SAP SuccessFactors is the global HR technology platform for Foundever and supports global processes across Core HR, Talent Development, Talent Acquisition and Payroll.   The Global HRIS team is responsible for delivering and sustaining a common, scalable and efficient technology stack for employees in more than 40 countries.

The Global EC and Platform team is focused on the strategy, innovation, implementation and support of Foundever’s SAP SuccessFactors tenants and global Core HR system processes.   Fundamentally, this team is guided in purpose to ensure it meets the needs of our workforce as the central hub for employee data globally.  The team is responsible for the administration of the Employee Central module, Role Based Permissions, instance and release management across the SuccessFactors platform for more than 40 countries including compliance with internal and local regulations.  

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