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Basic Salary: £25,213.50 per annum, paid monthly

Benefits: Access to Stream – our salary advance partner, employee recognition platform, real progression opportunities, and an award-winning culture!

Opening Hours: Shifts between Monday to Friday, 08:00 to 16:00

Contract Type: Temporary 1-year fixed-term contract until 03/08/2027, full-time (37.5 hours per week)

Location: Work from Home, UK-based only

Start Date: 03 August 2026

Are you customer-obsessed and ready to take the next step to grow your career? Foundever® is looking for a French-Speaking Customer Service Representative to join our vibrant team, working on behalf of our Client who provides contact lenses to customers across the European market!

Please note that we are unfortunately not able to offer sponsorship for this role.

What will I be doing?

In this role, you will be responsible for communicating with healthcare professionals, patients, and customers across the European market in French, ensuring their queries are answered and any issues with their products are resolved. You will also be handling any issues and complaints about the products via different channels; emails and calls covering the whole EMEA Market.

The team you'll be part of receives inbound calls and emails whilst also having to make outbound calls or responding to emails when needing to follow up and gather any further information for queries or complaints raised, within the agreed timeframe.

Who will I be helping?

You will support healthcare professionals, patients, and customers across the European market who rely on vision care products – whether they're seeking technical guidance, resolving product issues, or raising concerns, your role is critical to ensuring their experience reflects the same quality and care that define our client's commitment to eye health and wellbeing.

Primary responsibilities:

• Respond to inbound customer enquiries by phone and email, in both French and English, ensuring care and efficiency.
• Choose the best course of action based on the information available, including arrangements for replacement orders or credit refunds.
• Follow-up all customer queries where required.
• Document any complaints within the agreed timeframe as per agreed processes and procedures.
• Provide Level 1 technical support for client vision care products.
• Work to achieve individual call handling, file documentation and wider team targets.
• Escalate queries and complaints to technical and medical teams where appropriate.
• Attend general training program and keep up to date with most current procedures.
• Look for areas of improvement within your own area of responsibility.
• Act as a good ambassador for both Foundever® and our Client.

What skills and experience will I need to succeed?

You could be a great fit for this role if you are a:

• French Speaker: You will need to be fluent in French and English, both spoken and written
• Customer Service Whiz: Proven customer service experience in a fast-paced, customer-focused environment (contact centre experience is preferred)
• Tech-Savvy Professional: High PC literacy, including proficiency in Microsoft Outlook, SAP, and CRM systems
• Team Player: Team-oriented, collaborative, and supportive of shared goals with a positive "can-do" attitude
• Quality-Driven Individual: High integrity, personal responsibility, and commitment to delivering quality outcomes
• Problem Solver: Strong prioritisation, decision-making, and problem-solving skills, recognising when to seek guidance
• Quick Learner: Able to quickly absorb and respond to information, staying current with relevant professional or technical developments

Work from Home Requirements

This role is only offered on a Work from Home basis, however electronic equipment is provided by us. To be eligible to work from home, you must meet the below requirements:

• You must have a wired/Ethernet broadband connection with a minimum of 20Mbps download and 10Mbps upload speeds (4G/5G connections are not supported).
• You must have a secure, private area to work from, with a desk and chair, and no distractions or background noise. This cannot be in a shared space, nor can any other devices be present during working hours (including smart listening devices in the room, such as mobile phones, or any voice command tech). You must also not use any pen/paper or any writing materials. No other people, such as dependants can be in the same room during working hours.
• Your desk must be large enough to hold two screens/monitors side-by-side.

Who is Foundever®?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Why join Foundever®?

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!

Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

How to apply:

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…

If your application is shortlisted, you can look forward to experiencing the following journey with us:

• Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
• Online Assessment: Complete our quick and simple online assessment, designed to test your French abilities, problem-solving abilities and how you may approach some real-world customer scenarios.
• Interview: Attend a competency-based interview with our Hiring Team via video call.

Apply Now! We look forward to reviewing your application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at UKjobs@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever® and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.