Key Details

Salary: £23,809.50 per annum, paid monthly

Opening Hours: Shifts between Monday to Sunday, 08:00 to 22:00

Contract Type: Permanent, full-time (37.5 hours per week)

Location: Work from Home, UK-based only

Start Date: March 2026

Please note that we are unfortunately not able to offer sponsorship for this role.

What will I be doing?

As a Customer Service Representative with Foundever®, you will be the face of our banking client's brand, using your exceptional customer service and language skills to foster meaningful, personalised connections with their financial services customers.

You will effectively use your excellent customer service skills to provide friendly and knowledgeable advice to support our client's corporate cardholders within Europe, via phone and email. We work in a fast paced environment where dedication and flexibility matters.

Key Responsibilities:

• Support corporate cardholders within Europe via phone and email within given timescales, efficiently and effectively whilst liaising with Client back-office contacts
• Provide a single ‘window’ and act as a representative for the company. Providing first class support and acting as a point of escalation in the resolution of cardholder enquiries
• Translate customer enquiries to, and from, English and German to enable our Client to assist their customers
• Develop and maintain a full knowledge of client products and services
• Recognise when a problem or query should be transferred to another department or a more senior member of staff
• Deal with all correspondence as requested/required
• Log all calls and contacts accurately and in line with Client procedure

What skills and experience will I need to succeed?

You could be a great fit for this role if you have:

• Fluency in English and German (written, spoken, and listening)
• Previous experience in customer service, preferably in financial services
• Computer literacy in Word-processing, Excel, internet and general systems
• An ability to work under pressure, multitask and prioritise to deadlines
• Strong communication and interpersonal skills at all levels
• A detail-oriented mindset with a high level of attention to detail
• Ability to take ownership of issues, proactive problem solving and conflict resolution
• Self-motivation, with initiative and sense of urgency

Who are Foundever®?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Why join Foundever®?

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!

Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

How to apply:

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…

If your application is shortlisted, you can look forward to experiencing the following journey with us:

• Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
• Online Assessment: Complete our quick and simple online assessment, designed to test your German language skills, problem-solving abilities and how you may approach some real-world customer scenarios.
• Interview: Attend a competency-based interview with our Hiring Team via video call.

Apply Now! We look forward to reviewing your application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

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