Key Details

Salary: £23,809.50 per annum pro-rated, paid monthly

Opening Hours: Shifts between Monday to Friday, 08:00 to 17:00 (no weekends!)

Contract Type: Temporary 6 month fixed-term contract, full-time (37.5 hours per week)

Location: Work from Home, UK-based only

Start Date: 02 March 2026

Please note that we are unfortunately not able to offer sponsorship for this role.

What will I be doing?

As a Customer Service Representative with Foundever®, you will be the face of our client's brand, using your exceptional customer service and language skills to foster meaningful, personalised connections with our consumers.

Your role will involve responding to product inquiries, thoughtfully addressing suggestions, and skilfully resolving complaints across multiple channels, including telephone, email, WhatsApp, and social media.

In our fast-paced environment, we prioritise a personalised approach, where your empathy and dedication shine through in every interaction. Your ability to build genuine rapport and tailor solutions to meet individual consumer needs will be paramount in delivering an outstanding service experience that reflects our commitment to quality and care.

Key Responsibilities:

• Respond with Empathy: Address all consumer inquiries within established timeframes, ensuring each interaction is personalised and empathetic. 
• Product Expertise: Develop an in-depth understanding of Kellogg's, Pringles, and Cheez-It products and services to provide informed assistance. 
• Effective Issue Escalation: Recognize when complex issues require escalation to the appropriate departments to ensure timely resolution. 
• Professional Communication: Handle all correspondence professionally across various communication channels, maintaining a high standard of service. 
• Accurate Documentation: Document all consumer interactions meticulously, adhering to established procedures to ensure consistency and quality. 
• Administrative Record Maintenance: Maintain and update all necessary administrative records accurately to support operational efficiency. 
• Tailored Solutions: Utilize comprehensive product knowledge to offer appropriate solutions that meet consumer needs. 
• Quality Assurance: Meet and exceed quality monitoring standards to maintain the integrity of our service. 
• Language Assistance: The candidate will facilitate communication in English, German and additional languages as needed, utilizing available translation tools and communication channels. 
• Performance Goals: Achieve and surpass daily and weekly performance targets, contributing positively to the team’s success.

What skills and experience will I need to succeed?

You could be a great fit for this role if you have:

• Excellent interpersonal and communication skills (verbal & written) to a native standard English and German with an ability to personalise communications 
• Demonstrated customer service experience or natural aptitude 
• Ability to create genuine rapport and show empathy in consumer interactions 
• Strong organisational abilities 
• Proficiency with MS Word/Excel 
• Outstanding communication skills with ability to maintain composure in all situations 
• Self-motivated with ability to work independently under pressure to meet deadlines 
• Attention to detail is needed on every level and at every aspect of the consumer journey 
• Ability to follow a process on a live call

Who are Foundever®?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Why join Foundever®?

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!

Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

How to apply:

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…

If your application is shortlisted, you can look forward to experiencing the following journey with us:

• Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
• Online Assessment: Complete our quick and simple online assessment, designed to test your German language skills, problem-solving abilities and how you may approach some real-world customer scenarios.
• Interview: Attend a competency-based interview with our Hiring Team via video call.

Apply Now! We look forward to reviewing your application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

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foundever.com | Create connection. Value conversation.