Key Details

Basic Salary: £23,809.50 per annum, pro-rata

Location: Home-based, UK (working from the UK only is permitted)

Working Hours: Monday to Friday, 08:00 to 16:30 (no weekends!)

Contract Duration: Temporary 6-month fixed-term contract, full-time (37.5 hours per week)

Training: 1 weeks training plus 3 days nesting period (fully paid)

We are currently recruiting for a Polish speaking Customer Service Representative to join our team. The successful candidate must also be fluent in spoken English.

The client group you are joining is part of the shared group, this means you will be trained on a second client and possibly other clients as and when required.

The shared group supports customers by call, email, chat, WhatsApp, letter and social media, you will be expected to support all channels. You will also be required to support in English as well as Polish.

The main purpose of this role is to work closely with the client to provide professional and efficient support to their customers for in line with contractual agreements.

What will I be doing?

• Respond to all customer enquires within given timescales, efficiently and effectively.
• Develop and maintain a full knowledge of client products and services.
• Be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
• Deal with all correspondence as requested/required.
• Log all calls accurately and in line with procedure.
• Responsible for maintaining and updating all administration.
• Consult product manuals, to be able to advise customer of appropriate options/solutions.

What skills and experience will I need to succeed?

• Fluent in English and Polish (it is essential to handle calls in both languages)
• Experience of or aptitude for Customer Service.
• Good organisational skills.
• A minimum of 20 wpm on a keyboard.
• A working knowledge of MS Word / Excel
• Excellent communication skills and the ability to remain calm in all situations.
• Ability to work on own initiative and under pressure in order to achieve deadlines.
• ECDL qualification an advantage

Who is Foundever®?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Why join Foundever®?

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!

Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

How to apply:

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…

If your application is shortlisted, you can look forward to experiencing the following journey with us:

• Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
• Online Assessment: Complete our quick and simple online assessment, designed to test your Polish skills, problem-solving abilities and how you may approach some real-world customer scenarios.
• Interview: Attend a competency-based interview with our Hiring Team via video call.

Apply Now! We look forward to reviewing your application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at UKjobs@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

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