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VP, Business Development

Req ID#:  381798


Job Description: 

About Foundever ™


Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.


•    Winner of Comparably’s Award for Best Global Culture in 2022 and 2021
•    Silver Stevie Award Winner for Great Employers, 2023
•    We foster an exciting culture of creativity, connection, and commitment. 


Read more about or culture: Foundever™ Stories.

Job Summary


Are you a strong producer in Enterprise Sales? Foundever™ is seeking a VP of Business Development. This role offers the opportunity to join an exciting brand, build a lucrative business, and impact growth in an ambitious culture


As a VP of Business Development, you will be responsible for driving growth at Foundever.  You will have an opportunity to focus on new logo growth and draw on your experience in building compelling outsourcing business cases for domestic, off-shore and near-shore contact center and CX delivery.

You Will


•    Develop enterprise-level client specific strategies encompassing sales and growth plans, forecasting, relationship mapping/strategies to propel new business development.
•    Secure annual contract value of no less than $10M+.
•    Drive holistic sales strategy that represents the Foundever portfolio.
•    Proactively seek and cultivate executive-level relationships with key clients.
•    Identify new logo opportunities inclusive of core BPO and CX engagements.  
•    Articulate client business strategies and showcase Foundever solutions to develop client sales strategy to drive revenue.  
•    Work collaboratively with internal stakeholders to maintain appropriate deal governance and approvals.  
•    Consistently achieve revenue targets in line with team/organizational objectives.

You Have


•    Bachelor’s Degree or equivalent work experience.
•    5+ years selling in/with a BPO (preferred client experience in Hospitality, Retail, Travel, and/or Healthcare)
•    Deep understanding of contact center operations and how to achieve key performance metrics
•    Ability to travel domestically and internationally up to 75%.



•    Engages in open communication, connects with team members to develop mutual trust.
•    Positively represent Foundever with employees & customers.
•    Proactively identifying cross-selling opportunities.
•    Excellent listening, negotiation, presentation and facilitation skills.
•    Excellent verbal and written communications skills.

Our Perks


•    Competitive salaries, benefits, 401K contribution matching and paid time off.
•    Onsite and remote work at home available (depending on the market).
•    Growth opportunities through various development programs.
•    Employee discounts.
•    Excellent work culture.


Salary Range

The base pay range for this position is $160,000 - $200,000 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. 


Pre-employment Requirements


Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.


Foundever ™ is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 


At this time, we are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.

Job Segment: Business Development, Executive, VP, BPO, Sales, Management, Operations

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