Join Foundever™ as an Account Manager (m/f/d) German & English speaking!

Are you passionate about building strong client relationships and driving strategic growth? As an Account Manager at Foundever™, you will be the key link between our clients and internal teams, ensuring seamless service delivery, client satisfaction, and business expansion. If you thrive in a dynamic environment and enjoy strategic problem-solving, this is the role for you!

The Account Management team acts as the conduit between our clients and Foundever™ for building and nurturing the relationship, aligning the account strategy, and ensuring successful delivery and growth. The relationship owner and strategic advisor, crucial for retaining, expanding, and diversifying the client's business.

The Account Manager is the primary client’s day-to day service delivery point of contact. 
Responsibilities include developing strong relationships with the client, connecting with key business stakeholders. They will respond to client queries and ensure implementations are deployed according to the plan.  

The Account Manager should ensure aligned Account Strategy and delivery to it across all areas of the business and relationship. They are the subject matter expert for product, policies, operations, quality, training, reporting and IT. 

The Account Manager should also understand the customer thoroughly, their strategy, their organization, company culture, pain points and needs, especially the not-so-obvious ones, and proactively offer win solutions to address and exceed the needs of the client.  

Key deliverables 

• Developing a solid and trusting relationship between the Client and Foundever™.
• Strategic Growth: developing a complete understanding of account needs, and anticipating account changes and improvements.  
• Driving proposal management with clear WIN strategy processes.
• Communicating with clients to understand their needs and explain product value.
• Managing communications between clients and internal teams and resolving key client issues and escalations.
• Collaborating on negotiations and contracts management with the client (MSA, SOW, renewals, amendments)
• Working with internal teams dedicated to the same client account to ensure the highest quality delivery and all client needs met
• Planning and presenting reports on account progress, goals, and initiatives to share with internal stakeholders and client.
• Maintaining updated knowledge of company products and services.
• Acting as the client's representative to ensure that their demands are met with a focus on improving the customer experience.
• Managing changes and projects.

Skill/Knowledge/Experience

• Minimum 3 years in a client management related role
• BPO Industry experience
• Client-facing role experience
• Vertical experience – industries
• Operational experience
• Managing diverse and multi-functional teams remotely
• Proven ability to manage people and accounts 

Education  and Qualifications

Required:

• Practical experience as an Operations Manager, Account Manager or similar role
• Minimum 3 years in the BPO industry
• German and English language fluency to high competency 

Desired:  

• Bi/multi-lingual skills
• CRM Salesforce
• Microsoft Suite including Power BI
• Google Workspace (Docs, Sheets, Slides)
• Document/Contract management (e.g. Spring CM)
• Practical experience as an account manager or similar role

 Our offer:

• Competitive compensation package
• Excellent learning and development opportunities
• Growth opportunities within an expanding team
• Onsite and remote work at home available
• Working alongside a team of high-calibre leaders
• Excellent work-life balance culture

If you're looking for an exciting challenge and want to apply your skills in a dynamic environment, we can't wait to meet you! Apply today. At Foundever™, we don’t just offer a job – we offer a future. Let’s grow and succeed together!