Customer Service Agent (Native German)

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Fecha: 07-mar-2023

Ubicación: Madrid, Spain, ES

Empresa: Foundever

About Us

Sitel Group is a multinational dedicated to the Contact Center and multi-channel management sector with more than 30 years of experience in Spain. We have offices in Madrid, Seville and Barcelona with more than 4,500 employees. We are an indisputable benchmark in the sector in our country, offering Customer Relationship Management services through its contact centers and multichannel platforms (telephone, mail, social networks, fax, SMS, email, web call, chat and face-to-face sales) . In addition, we have a presence on five continents in more than 25 countries where we work in 36 different languages ​​and we are a team of more than 80,000 people worldwide. We serve more than 300 companies, of which more than 80 are part of the Fortune US 500 list, that is, the main companies in all sectors trust Sitel's services to achieve their objectives.

Job Summary

The main responsibility is to receive calls from the company clients to provide appointments, commercial information, resolution of doubts or any other management that has been established by Sitel and the company.

Primary Job Responsibilities
  • Ensure that all communication with the customer meets established quality standards
  • Provide appointments, commercial information and doubts resolution
  • Ensure that everything is correctly registered in the CRM system to process the information
  • Identify the needs and provide the right services for every conversation
  • Pursuing responsibilities, understanding and complying with safety measures and company policies, and working with a continuous focus on personal progress and on improving customer experience