About us

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

Customer Service Professional with English

Fully on-site in Warsaw

Base salary: 5000-5700PLN gross per month

Hourly salary: 31,4PLN gross

Your daily tasks:  

• Providing the highest level of customer service (E-mail/Phone);
• Updating records related to each case;
• Helping patients who are using medical equipment;  
• Answering incoming calls and meeting targets set by the customer and management;  
• Following company policies and procedures, ensuring quality; 

What do we expect from you?  

• Language: proficiency in English (C1), both spoken and written;
• Experience: not mandatory, but it's beneficial to have experience in medical projects/interest in diabetes related topics;
• Technology: developed knowledge of MS Office and computer skills;   
• Personality: motivated, empathetic and enthusiastic;
• Approach: proactive, assertive, willing to professionally handle challenging conversations and topics, well developed communication skills.

Advantages will be:  

• Ability to prioritize and plan;    
• Independence, ability to work with minimal supervision;  
• Ability to solve problems;  
• Attention to detail;   
• Sales skills are not mandatory, but they're good to have;   
• Well developed soft skills. 
   

Working conditions:  

• Work from our Warsaw office (address: Taśmowa 7, Warsaw)
• Basic salary + bonuses depending on performance (after 3 months of working on the project).

Other important details:

• We offer benefit systems such as Multisport card (all benefits depend on the type of contract)
• Internal development opportunities are organized by our Learning and Development Team

Recruitment process:

• Recruitment Team will reach out to chosen candidates and invite them to initial screening stage:
• Language, customer service and computer skills assessments (online);
• After successfully completing your tests, you will be invited to an online interview with the Recruiter;
• Chosen candidates will be invited to the last stage of the process - an online interview with one of the Project's Team Managers.

Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We reserve the right to only contact candidates who fit the role's requirements.