Long Description

Join our team at Foundever! 

We are seeking a Customer Service Professional who is passionate about fashion, quality-focused, and experienced in using customer service platforms such as Salesforce and Microsoft Office. This role is essential for delivering an exceptional customer experience across all interactions, managing a variety of communication channels (phone, email, chat, and WhatsApp) with agility and efficiency.

 Customer Service Professional in Czech or Slovak

Location: Warsaw / remotely

Your daily tasks:  

- Respond to customer inquiries regarding online orders, general product questions, repairs and post-purchase support;

- Conduct cross-selling to maximize sales opportunities in every interaction;

- Use tools such as Salesforce to record and track each interaction, maintaining high standards of data accuracy and quality;

- Manage multiple communication channels (phone, email, chat, WhatsApp) efficiently, ensuring a smooth and satisfying experience on each platform;

- Provide high-quality customer service, always prioritizing customer satisfaction and striving to exceed expectations;

- Offer expert and personalized advice on the brand's products, aligned with the brand’s identity and values.

What do we expect from you?  

- Proficiency in Czech or Slovak (C2/native) and Proficiency in English (B2/Advanced);

- Ability to work efficiently in a multichannel environment;

- Proficient in Salesforce and Microsoft Office;

- Excellent communication skills and the ability to solve problems quickly and effectively;

- Passion for the fashion industry, with basic knowledge of trends and products.

Advantages will be:  

- Ability to prioritize and plan;    

- Previous experience in customer service, ideally in the retail or fashion industry (a plus);

- Attention to detail;   

- Sales skills;   

- Soft skills. 

Working conditions:  

- Type of contract you choose yourself (freelance contract for students or employment contract);  

- Salary range 6700-7700 + bonuses;  

- Work environment: Office in Warsaw Mokotów (later remotely)

What else should you know?  

- Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);  

- We offer private Medicover insurance;  

- Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 

- Professional development through training and cross-location cooperation at the international level.

Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.