About us

Join us at Foundever!

Foundever is one of the leading companies in the business process outsourcing industry, delivering solutions in business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting, and analytics.

Customer Support Specialist with Italian

Entry level position

Work at home - Poland area | PLN 5300–6000 gross/month

The position is based on an hourly employment contract and includes an hourly rate of PLN 33.3 gross/hour*.

Your responsibilities will include:

• Providing high-quality customer support via phone and email, in line with company standards;
• Handling customer and client cases related to formal, administrative, and complaint-related matters;
• Communicating with existing customers to resolve technical, non-technical, and logistics-related inquiries;
• Building and maintaining strong customer relationships to ensure retention and an excellent customer experience;
• Identifying customer needs and promoting suitable products and services (cross-selling, lead generation, sales closing);
• Updating customer databases and accurately documenting interactions for future contacts and campaigns;
• Reporting recurring issues to the Team Manager and Mentor;
• Striving to achieve customer satisfaction and performance targets set by management.

This job is for you if:

• You speak Italian on a very good level (B2/C1) and know English on a good level (B1/B2);
• You have basic IT knowledge, including operating systems (Windows, macOS) and networking, as well as troubleshooting skills;
• You demonstrate a high level of professionalism and strong customer orientation (empathy, positive attitude, clear and professional communication);
• You are motivated, eager to learn, and open to professional development. We provide full training to prepare you for working with customers.

By joining us, you will gain:

• Real career development opportunities: 92% of our management team started as Customer Support Specialists;
• Benefits packages, including a Multisport card and private medical care (terms and conditions apply)*;
• A friendly, supportive atmosphere within a close-knit and international team.
• Access to mental health support at work.

What else is worth knowing?

• We co-fund holiday benefits, Wczasy pod gruszą and offer subsidies for purchasing prescription glasses*;
• If you are a parent, your children can enjoy holiday gifts from the company Santa*;
• We run internal programs promoting a healthy lifestyle and well-being;
• You will have access to extensive learning platforms, as we actively support the growth and development of our employees.

*All benefits depend on contract type.

Recruitment process:

• Assessments on our online platform (customer service skills, English, Italian);
• Online interview with a Recruiter;
• Online interview with the project's Team Manager;
• Language screening (phone call or online meeting);
• The final decision.

*The role is based on an equivalent working time system.

Don’t wait, we’re looking forward to your application!