About Us

Join our team at Foundever!

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team! 

 Customer Service Specialist with Japanese  

w@h in Poland

Your daily tasks:

• Consistently achieve email quality score goals to meet client and customer satisfaction goals. 
• Maintain accuracy and security of customer information on the database; 
• Following company policies and procedures, ensuring quality;   
• Performing daily tasks in an efficient and timely manner;   
• Investigate, troubleshoot, and diagnose hardware and software technical issues; 
• Stay up to date with process changes and product updates; 
• To complete daily tasks as allocated in an efficient and timely manner. 

Requirements

• Language: Proficiency in Japanese (C1) and English (B2) 
• Experience: Cool if you have experience in customer service;   
• Technology: Knowledge of MS Office and developed computer skills;   
• Personality: Motivated and enthusiastic. Dependable, reliable and able to perform duties with minimum supervision (w@h set up). 

Advantages will be

• Ability to prioritize and plan;    
• Independence AND ability to work with minimal supervision;  
• Ability to solve problems;  
• Attention to detail;   
• Soft skills. 

Working conditions

• Type of contract you choose yourself (freelance contract for students or employment contract);  
• Basic salary + bonuses;  
• Work from home across Poland 

What else should you know?

• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);  
• We offer private Medicover privacy insurance;  
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 
• Professional development through training and cross-location cooperation at the international level. 

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.