Technical Customer Service Specialist L2
Technical Customer Service Specialist L2
Warsaw, Poland, PL
🚀 Join Our Team at Foundever! 🚀
Are you looking for a position in a dynamic environment that allows you to enhance your skills and gain valuable experience in the outsourcing and consulting industry? We are a leading company with over 1,500 amazing employees across Poland (Warsaw, Gdańsk, Lublin, and remote work), and we're now looking for you to join our team!
🌟 Technical Customer Service Specialist L2 - Polish Speaking 🌟
🌟 Location: Warsaw Mokotów🌟
Why Apply for the Technical Customer Service Specialist L2 Position?
🔄 Work-life balance: Work hours from 8:00 AM to 5:00 PM, Monday to Friday, with weekends off!
💻 Comfortable working conditions: Hybrid work option available after six weeks of training!
🚀 Career advancement: Regular training, mentoring, and promotion opportunities – 92% of our managers started as consultants!
🌟 Great atmosphere: Friendly team, corporate events, and team-building activities. Feel like part of our community.
Your Daily Responsibilities:
✅ Troubleshoot hardware issues via telephone, including device exchanges for in-warranty cases when necessary.
✅ Utilize advanced knowledge of a wide range of policies and procedures relevant to the area.
✅ Coach and enhance agent performance, driving overall team effectiveness.
✅ Serve as a highly skilled specialist in one or more specific areas.
✅ Understand departmental challenges and how related functions interact to achieve objectives.
✅ Stay updated on industry trends and the latest advancements.
What We Expect from You:
🌍 Language: Fluent in Polish (C2/Native) and advanced knowledge of English (minimum B2)
💼 Experience: Previous experience in a technical customer service specialist L2 role is a must.
🔍 Skills: Strong analytical abilities, attention to detail, and technical problem-solving skills.
🌞 Personality: Motivated, enthusiastic, and eager to contribute.
Additional Assets:
📝 Analytical Thinking: Strong problem-solving abilities.
💪 Independence: Capability to work with minimal supervision.
🔍 Detail-oriented: Keen eye for detail.
What We Offer:
💸 Performance Bonuses: Up to 5% of your salary based on KPI achievements.
💸 Benefit Package: (co-funding for glasses and vacations, employee referral programs, and vouchers for various occasions such as Christmas and Children's Day)
💊 Private Health Insurance with Medicover for employees.
🏆 Multisport Card and internal Everbetter program promoting a healthy lifestyle.
📈 Career Development: Opportunities for training and collaboration across international locations.
💙 Mental Health Support: Access to professional psychological assistance, stress management workshops, and educational materials. Take care of your mental well-being with our support!
Working Conditions:
📜 Type of Employment: Employment contract or student contract for those under 26.
🏢 Work in Our Modern Office: Located in Warsaw's Mokotów, with hybrid work options after six weeks of training.
🕒 Work Hours: Full-time, 5 days a week from Monday to Friday.
⏰Shift Hours: 8-hour shifts from 8:00 AM to 5:00 PM.
⏰ Don't wait! We are looking forward to your application! ⏰
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Consulting, Network, Customer Service, Technology