Technical Support - Customer Service Specialist with Spanish

Technical Support - Customer Service Specialist with Spanish

Req ID#:  400631

Warsaw, Poland, PL, Foundever

Job Description: 

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🚀 Join our team at Foundever! 🚀 

 

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team! 

 

🌟 Technical Support Customer Service Specialist with Spanish 🌟 

Location: Warsaw, on-site

 

Your daily tasks:  

✅ Providing the highest level of customer service (E-mail/Phone); 

✅ Tracking calls in systems, managing escalations by logging and tracking cases in systems;

✅ Performing log analysis: indexing, pattern recognition, correlation analysis, etc.;

✅ Securing and deepening client retention, contributing to an excellent customer support and recognizing/promoting suitable products and services;

✅ Encompassing 2 levels of technical support:

  • Advanced advice which involves addressing complex network issues requiring programming and database administration;
  • Technical advice including configuring software and servers.

✅ Answering incoming calls and meeting targets set by the customer and management;  

✅ Following company policies and procedures, ensuring quality;   

✅ Performing daily tasks in an efficient and timely manner.   

 

 

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What do we expect from you?  

🌍 Language: Proficiency in Spanish (C1) and English (B1-B2);  

💼 Experience: Cool if you have experience in sales;   

💻 Technology: Developed computer skills, interest in the IT industry;   

🌞 Personality: Motivated and enthusiastic. 

 

Advantages will be:  

📝 Ability to prioritize and plan;    

💪 Independence AND ability to work with minimal supervision;  

🔧 Ability to solve problems;  

🔍 Attention to detail;   

🏅 Sales skills;   

🤝 Soft skills. 

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Working conditions:  

📜 Type of contract you choose yourself (freelance contract for students or employment contract);  

💰 Basic salary + bonuses;  

⌚ Working hours: 9:00 am – 5:00 pm, Monday - Friday (8 hours a day);  

🏢 On-site work in our new office in Warsaw 

 

 

 

What else should you know?  

💸 Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);  

💊 We offer private Medicover insurance;  

🏆 Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 

📈 Professional development through training and cross-location cooperation at the international level. 

 

Company Overview: 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

 

#LI-MW1

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