Applicant FAQs

You have questions and we have answers. Review some of the frequently asked questions when applying for a position with Sitel Group.


Application Process

1. How long is the application process?
The application process varies by location; check with your recruiter for more information.

2. How do I know if Sitel is a good fit for me?
Are you motivated by helping others? Do you love to solve problems? Do you enjoy meeting new people every day? If you answered yes, then Sitel Group may be the place for you. Before applying for a job, read the job description and required experience thoroughly to ensure a position is a good fit for you.

3. I submitted my application - what happens next?   
We have a proactive Recruitment team who regularly monitors incoming applications for all positions. Our communications are usually via email to begin the screening process. Watch your email and keep your profile updated!

4. What documents should I bring to the interview?
Ensure you bring valid identification with you and proof to work in the country in which you're applying for (if applicable).

5. Do I need a high school degree to be hired?
Yes, you must be 18 years of age and have at least a high school diploma or equivalent.

6. I am a former employee. May I apply again?
Yes, you will need to submit your application and begin the process again. Our recruitment team will contact you regarding next steps.

7. Do you have administrative positions available?
Since most of our administrative positions are filled with our internal talent, it is unusual for us to post administrative positions - but check our job listings often!

Customer Service Jobs

1. What positions are you hiring for?
We are always hiring customer service representatives - the core of our business. These are the people who are delivering exceptional customer service for our clients’ customers through voice calls, chat, email and social media using cool technologies. As we continue expanding our client portfolio, we need more great people to be the voice to the world for these clients.

2. What benefits do you offer?

  • Development of life-long skills including: call listening, empathy training, sales, problem solving and more.
  • Job stability and growth opportunities
  • Employee discounts
  • And more!

3. Will I receive training? Is it paid?
We provide our people with premium, world-class customer service training to prepare them to wow customers. This training is paid.

4. Are there growth opportunities at Sitel?
Yes! In fact, 93 percent of our non-customer service representative positions are filled internally. link to career path

5. What hours do you operate and when would I work?  
Our hours of operation vary from location to location, but we are dedicated to assisting our clients’ customers whenever (and from wherever) they need us. More details about hours will be discussed during the screening process specific to the site and position you apply for.

6. Do you hire full-time, part-time or seasonal positions?  
Depending on the location, client campaign and time of year, we offer all types of employment status. And, even if you’re brought on board for a season position, we always strive to promote and hire from within for career growth opportunities.

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