Make a good first impression!
You only have one chance to make a good first impression - so make it count!
Get there, early – you don’t want to be late for your interview
Beware your body language - make eye contact, be friendly and even if you’re nervous, don’t forget to smile because a positive attitude goes a long way in the customer service industry
Dress for success – make sure you look professional
And be polite - thank the interviewer for their time (you could even send a hand-written note!)
BE BOLD
Practice makes perfect
Practice "interviewing" with a friend.
Be prepared - research a list of commonly asked interview questions and get your answers ready
Rehearse your lines – keep answering questions to build your confidence
Listen to yourself – record yourself with your smartphone to hear how you’ll sound in the interview
Then keep on practicing – be sure you’re speaking clearly and articulating your answers
WORK TOGETHER
Be yourself
Don't pretend to be someone you're not!
Make a connection – relax and be friendly to build a rapport with your interviewer
Show your strengths - answer questions with confidence
Show your initiative – bring your own questions to ask the interviewer
And be honest – answer questions truthfully and don't undersell or oversell yourself
BUILD TRUST
Make a difference
You’re not a number, you’re a unique person with diverse skills and experiences that we celebrate at Sitel.
Do your research – find out what we do and how we do it before you come to the interview
Ask yourself “why me?” – how will your abilities fit with our business?
Do the math – how much value will your life experiences add for our clients' customers and your résumé?
Wow everyone – come prepared, connect and engage with the interviewers and wow everyone you meet!
WOW CUSTOMERS
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