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Technical Customer Support Representative Renewable Energy - Native German and Advanced English

Req ID#:  366040

Barcelona, Spain, ES

Job Description: 

About Us

Foundever is a multinational dedicated to the Contact Center and multi-channel management sector with more than 30 years of experience in Spain. We have offices in Madrid, Seville and Barcelona with more than 4,500 employees. We are an indisputable benchmark in the sector in our country, offering Customer Relationship Management services through its contact centers and multichannel platforms (telephone, mail, social networks, fax, SMS, email, web call, chat and face-to-face sales) . In addition, we have a presence on five continents in more than 25 countries where we work in 36 different languages ​​and we are a team of more than 80,000 people worldwide. We serve more than 300 companies, of which more than 80 are part of the Fortune US 500 list, that is, the main companies in all sectors trust Sitel's services to achieve their objectives.

Job Summary

In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of German and advanced English language skill.
Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The Technical Customer Support Representative Renewable Energy is responsible for using communication and troubleshooting skills to provide customer support to electrical installers and end customers of our client.
We offer:
- Permanent full-time contract.
- Working hours from 8 to 16.
- Competitive salary of 21000 gross/annual euros + 3500 gross/annual euros of incentives.
- 4 weeks training under contract.
- Training start date 03/04/2023 and training hours from 8 to 16.
- Office based work with a later possibility of working remote.

Primary Job Responsibilities

  • Requirements
    · A technical associate degree or equivalent combination of education is required. An electro technical qualification is preferred.
    · or an (Higher) Electric Technical Vocational Certificate / Diploma (CicloFormativoGradoSuperior) or comparable experiences
    · Basic understanding of mathematical concepts, including graphical representation of data
    · Deeper interest of PV/Solar technology and systems: PV/Solar- inverters, -modules, -monitoring & control, as also storage, and e-mobility systems, standards and normative requirements
    Required languages
    · German - Native or bilingual
    · English - Advanced (B2-C1)

    Place of training and onboarding will be in Barcelona
    Foundever's mission
    We believe every organization can build stronger brand engagement and drive long-term business growth by unlocking the power of customer experience (CX). Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

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