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L3 Tech Support Agent

Req ID#:  142702
Location: 

Budapest, HU

Category:  Customer Service
Custom Field 4:  Kallidus
Required Language
English

Employment Type
Full time

Contract Type
Permanent

Description

We are looking for an enthusiastic L3 Tech Support Agent, who will handle all escalations from L1 and L2 Agents who are supporting our client’s products.

Responsibilities

  • Look into escalations from L1/L2
  • Deal with software faults which could not be resolved by L1/L2
  • Perform wider and more specialist research and remote sessions which cannot be dealt with by L1/L2,
  • Provide Firmware updates links to L1, Provide FTP links for customer to upload documents
  • Deal with network scanner issues where testing on a server is required and as per procedure.
  • Ensure that tickets/cases are prioritised and handled according to Service Levels.
  • Utilise knowledgebase and other technical information to resolve tickets/cases.
  • Replicating customer issues with lab equipment, working from the office
  • Act as the single point of contact for New Product Introductions
  • Be an advocate for our client’s products and brands.

Requirements

  • Fluent in English
  • Excellent communication, presentation and problem-solving skills
  • 1 year experience in technical support and strong technical skills
  • Analytical mind with a logical approach to problem solving, very strong technical skills
  • Customer Focused and Team Oriented with good interpersonal skills
  • Good team player

What we offer

  • Competitive salary, bonuses and cafeteria benefits
  • Stable and international company background
  • Multilingual environment, native colleagues from more than 25 nationalities
  • Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements
  • Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program


Job Segment: Technical Support, Testing, Firmware, Technology

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