About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Job Summary

At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions.  

As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Professional Services – CcaaS team.  

This is your chance to be part of a dynamic, forward-thinking team working on high-impact projects that drive innovation in the CCaaS space! 

If you’re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving customer success, this role is for you! 

Why You’ll Love This Role: 

🚀 Be at the forefront of CX transformation, working with leading CCaaS technologies, specially Genesys delivery. 

🌍 Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment 

💡 Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results 

🔹 Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills 

🎯 Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills 

Key responsibilities

As a Professional Services Consultant- CCaaS, you will lead solution implementations and ensure the success of our client projects from start to finish. 

Your key responsibilities will include: 

• Managing all stages of the implementation lifecycle, from Project Inception to Solution Design, Solution Build, UAT, Training, Business Readiness & Deployment, and Post-Implementation Support 
• Engaging proactively with key project stakeholders, including Clients, Operations, and Technical Teams—adapting communication methods to different audiences for seamless collaboration 
• Managing a portfolio of projects and ensuring all projects adhere to timelines and budgets 
• Identifying, managing, and mitigating project risks to ensure successful delivery 
• Fostering strong relationships with both internal teams and client organizations to ensure project success 
• Ensuring smooth handover to support and run teams for long-term service delivery and customer satisfaction 

Experience needed:

• Experience in Project Management and Business Analysis—with a proven track record of delivering medium/ large-scale delivery implementations with minimum 5 years of experience.  
• Strong expertise in Genesys/ CX-one (other platforms are a plus) 
• Excellent communication and interpersonal skills—able to run meetings and workshops, present confidently, and write functional specifications 
• Strong organizational skills, especially in high-pressure environments, with the ability to manage multiple projects effectively 
• A collaborative team player who can also work independently with minimal supervision 
• Fluent in English, with other languages being a plus 
• A proactive attitude, with a passion for learning and keeping up with the latest industry trends 
• Microsoft Office Suite: Powerpoint, Excel, PowerBI, etc.  

Education and additional qualifications

• Bachelor's degree in IT, Business Administration or similar field

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