About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Job Summary

The HR Personnel Specialist will play a vital role in supporting the HR department by assisting with various personnel-related tasks and ensuring compliance with HR policies and procedures.

Primary Job Responsibilities

Responsibilities:

• Coordinate new hire onboarding activities, including paperwork completion, orientation sessions, and training schedules.
• Maintain employee records and ensure data accuracy in HRIS (Human Resources Information System).
• Process employee status changes, including promotions, transfers, and terminations.
• Respond to employee inquiries regarding HR policies, benefits, and procedures.
• Assist in the administration of employee benefits programs, including enrollment and changes.
• Conduct exit interviews and analyze feedback to identify trends and areas for improvement.
• Assist in the development and implementation of HR policies and procedures.
• Support HR projects and initiatives as needed.
• Stay updated on relevant employment laws and regulations.

Job Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 2-3 years of experience in human resources, with a focus on personnel management.
• Strong understanding of HR principles, practices, and procedures.
• Good Command of English language – B2 .
• Strong knowledge with Egyptian Labor law , Social insurance and Taxes updates .
• Experience with HRIS and proficiency in MS Office Suite.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Detail-oriented with strong organizational and time management skills.
• Ability to work effectively both independently and as part of a team.