Customer Support Representative with Croatian/Serbian

IDEAL CANDIDATE:

- Fluent proficiency & comprehension in Croatian and Serbian & have a good understanding of English;
- Experience in customer service oriented industry;
- Experience with Microsoft Office products and various call centre support tools.

JOB RESPONSIBILITIES / BENEFITS:

- Responding to inventory management inquiries;
- Contacting lodging partners to resolve issues (questions, changes etc.);
- Proactively call lodging partners to resolve any anticipated future issues;
- Contacting guest based on requests received for lodging partners
- Providing supplier self-service support and maintenance;
- Maintaining strong vendor relations with a positive attitude and outgoing nature;
- Adhering to defined procedures, standards and performance expectations.

IN EXCHANGE, WE WILL OFFER:

- Professional development through training programs -> modern technologies and customer management;
- Exposure to a multicultural and multilingual environment;
- Coaching opportunities;

- Real possibilities of career development;

- Attractive salary package and medical benefits;

- A modern, dynamic and friendly working environment.