About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Our Core Values are:

• Creativity: Make it simple, lead the change.
• Commitment: Aim for better, impact for the good.
• Connection: Share experiences, grow together.

Some of our Benefits:

• Medical Services
• Educational Reimbursement
• Cafeteria and Transportation
• ASO Foundever

Job Summary

To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, offering high-quality support, successfully capturing sales opportunities, and answering inquiries via chat, email, or phone.

Requirements

• Advanced English Speaker. High proficiency level (85% +) (must) 
• At least 6 months without disciplinary actions. (must) 
• At least 6 months tenure in your current position
• P.A. Average of 3.25 for the last 3 months. (must)
• Prior Customer Service experience. (must) 
• Schedule Flexibility to work on weekends and with a mixed schedule (must) 
• Previous sales experience (preferred)
• Ability to function in a team environment. 
• Adaptability to change. 
• Teamwork oriented. 
• Excellent Customer service skills. 

Responsabilities

• To listen and identify the root cause (issue) of a case, interact with the customer on the telephone, through online networks, and/or mail, and resolve the issue accordingly.
• To follow up on the customer's issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.
• Provide product information and recommendations based on customer needs.
• Upsell and cross-sell products to maximize sales opportunities.
• Stay informed about new products, features, and promotions.
• Share best practices and sales techniques with colleagues.
• To maintain adequate technical proficiency in products and platforms supported and any other relevant technologies.
• To coach, mentor, and evaluate the technical proficiency of his/her peers.

Skills/Knowledge/Abilities

Education

Experience Target

Specialized Certifications