Pre-Sales Advisor (Hybrid)
Pre-Sales Advisor (Hybrid)
Heredia, Costa Rica, CR
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our Core Values are:
- Creativity: Make it simple, lead the change.
- Commitment: Aim for better, impact for the good.
- Connection: Share experiences, grow together.
Some of our Benefits:
- Medical Services
- Educational Reimbursement
- Cafeteria and Transportation
- ASO Foundever
Job Summary
To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, offering high-quality support, successfully capturing sales opportunities, and answering inquiries via chat, email, or phone.
Requirements
- Advanced English Speaker. High proficiency level (85% +) (must)
- At least 6 months without disciplinary actions. (must)
- At least 6 months tenure in your current position
- P.A. Average of 3.25 for the last 3 months. (must)
- Prior Customer Service experience. (must)
- Schedule Flexibility to work on weekends and with a mixed schedule (must)
- Previous sales experience (preferred)
- Ability to function in a team environment.
- Adaptability to change.
- Teamwork oriented.
- Excellent Customer service skills.
Responsabilities
- To listen and identify the root cause (issue) of a case, interact with the customer on the telephone, through online networks, and/or mail, and resolve the issue accordingly.
- To follow up on the customer's issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.
- Provide product information and recommendations based on customer needs.
- Upsell and cross-sell products to maximize sales opportunities.
- Stay informed about new products, features, and promotions.
- Share best practices and sales techniques with colleagues.
- To maintain adequate technical proficiency in products and platforms supported and any other relevant technologies.
- To coach, mentor, and evaluate the technical proficiency of his/her peers.
Skills/Knowledge/Abilities
Education
Experience Target
Specialized Certifications
Job Segment:
Pre-Sales, Sales