About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for over 750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

We are looking for a Lead Product Designer to join our growing team and help shape the future of our AI-powered customer experience solutions. As a Lead Product Designer, you will play a key role in crafting intuitive, user-centric experiences that drive business impact. You will not only contribute hands-on to design execution but also mentor and guide designers, ensuring the team operates effectively, and delivers high-quality work. You will collaborate closely with product managers, engineers, and other designers to define, design, and deliver innovative solutions that elevate user interactions. You will directly report to our Director of Design. 

Responsibilities

• Lead and oversee multiple product designs from concept to execution, ensuring high-quality outcomes that align with business and user needs.
• Lead and manage a team of designers, fostering a culture of collaboration, innovation, and precision.
• Conduct user research, usability testing, and data-driven analysis to inform design decisions.
• Develop wireframes, prototypes, and high-fidelity UI designs that effectively communicate design ideas.
• Collaborate closely with product managers, engineers, and researchers to translate business objectives into user-centered designs.
• Ensure pixel-perfect execution and parity between design and engineering through QA processes and close collaboration with developers.
• Advocate for user-centered design principles while balancing technical constraints and business objectives.
• Contribute to and help evolve our design system to ensure consistency and scalability across products.
• Advocate for automation and tooling improvements to enhance production design efficiency.
• Stay updated on industry trends and best practices to bring fresh ideas and innovations to the team.

Qualifications

• 6+ years of experience in product design, UX/UI design, or a related field, with at least 3+ years in a leadership role.
• Experience leading design projects and mentoring junior designers.
• Strong portfolio showcasing user-centered design solutions and problem-solving skills.
• Deep proficiency in Figma (components, tokens, shared libraries, branching), as well as other relevant tools (Sketch, Photoshop, Illustrator).
• Experience with user research methodologies and usability testing.
• Strong understanding of design systems, accessibility principles, and responsive design.
• Excellent communication and collaboration skills, with the ability to present and articulate design decisions effectively.
• Experience working in an agile development environment.
• Bonus: Experience working on AI-driven products and/or the CX industry.

Languages

• Excellent conversational and written knowledge in English (C1 level minimum).
• French or Spanish language skills are a bonus.

Why Join Us?

• Work on cutting-edge AI-driven customer experience solutions.
• Be part of a collaborative, dynamic, and diverse design team.
• Opportunities for professional growth and leadership.

If you're passionate about creating meaningful and impactful user experiences while mentoring and leading other designers, we'd love to hear from you! Apply now and help us shape the future of AI-driven customer interactions.