Come and work with us.

Do you want to work with a reference financial institution customer support team? 
Are you French native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment in sunny and happy Lisbon? 
So we have the perfect opportunity for you!

Your future project: join our French Customer Support team.

Our client is a renowned European bank with a global reach, with its main activities on Retail Banking & Services and Corporate Institutional Banking fields.

As a customer service specialist in this project, your daily responsibilities will include:

• Provide the highest level of support to our customers via phone and email on a range of issues
• Give accurate, valid and complete information by using the right procedures
• Be the owner of the customer query and ensuring a timely resolution and response
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of French (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Benefits.

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!