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Manager, Global Data Center Services


Req ID#:  381318

US US US US

Job Description: 

Overview

 

 

Will consider locations in order:

1. Omaha- Hybrid, 2. Dallas- Remote, 3.  Ashburn- Remote, 4. US- Remote

 

The Data Center Services team manages global data center spaces and co-location cages housing corporate network, server and storage system assets needed to deliver services to the Foundever customers.

 

In this role you will Manager and oversee the 25+ Data Centers that are located globally.  You will ensure global data centers are installed and operated in accordance with industry standards, optimized for efficient utilization of resources, maintained for reliability, and at all times comply with applicable data protection and security requirements.

 

About Foundever ™

 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

 

  • Winner of Comparably’s Award for Best Global Culture in 2022 and 2021 
  • Gold Stevie Award Winner for Great Employers 
  • We foster an exciting culture of creativity, connection, and commitment.  

 

Read more about our culture: Foundever™ Stories. 

Responsibilities:

 

  • Manages a small team of direct reports responsible for hardware installation, configuration, and optimization globally.
  • Plans and implements security measures to protect company data from theft or loss
  • Maintains compliance with industry regulations regarding privacy and security issues
  • Monitors the performance of the data center’s physical infrastructure, including server room temperatures and humidity levels
  • Collaborates with other departments to create a strategic plan for IT infrastructure growth or update existing plans as needed
  • Owns the supplier relationship and ensure the ongoing management of performance, quality, cost, contractual commitments Guiding staff on best practices regarding physical security, disaster preparedness, and other key topics
  • Extremely close management of Incidents, Problem tickets and Change Controls in a complex data center environment to reduce risk and utilize safe times for repair and change
  • Works with engineers to design new data center facilities or modify existing ones to meet capacity needs
  • Optimizes the utilization of data center spaces
  • Reviews data center operations to identify potential areas of improvement or inefficiency in order to improve efficiency or reduce costs
  • Coordinates the creation of disaster recovery plans for critical systems and data in case of an emergency

Qualifications:

 

  • Four-year college degree or a combination of education and related work experience.
  • 3+ years of supervisory or leadership experience
  • 5+ years of Data Center Services experience
  • Experience working with multi-disciplinary teams
  • Experience coordinating project tasks and events with multiple teams and departments
  • Experience tracking expenses and operating within budget
  • Knowledgeable of capacity planning concepts
  • Knowledgeable of preventative maintenance concepts and practices
  • Experience with maintaining working relationships with vendors and service providers

 

Preferred-

 

  • Knowledgeable of Structured Cabling Systems
  • Cabling best practices
  • Industry data center standards
  • Critical awareness methods
  • Knowledge of and experience with facility electrical systems (ATS, UPS, electrical switching, electrical distribution systems)

Travel:

 

  • International and Domestic- up to 20%

 

 

Our Perks 

  • Competitive salaries, benefits, 401K contribution matching and paid time off. 
  • Onsite and remote work at home available (depending on the market). 
  • Growth opportunities through various development programs. 
  • Employee discounts. 
  • Excellent work culture. 

Salary Range:

 

The base pay range for this position is up to $120,000.00 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.  

 

Pre-employment Requirements:

 

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. 

 

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.  

 

 



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