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NOC Analyst

Req ID#:  366400

Mumbai, AP, IN, 400072

Job Description: 

Level 1 Engineer:  3 to 4 years of relevant experience in Network


·       Certification - CCNA

·       Proactive Monitoring of Network Monitoring Tool ( Solarwind )

·       should have knowledge of ITIL standards.

·       Working experience of NOC is highly appreciable

·       Troubleshoot network issues (LAN & WAN) and provide corrective actions to restore the customer services

·       Troubleshoot and resolve highly complex WAN issues in coordination with carriers & suppliers

·       Knowledge and working experience in CISCO L3 and L2 switches.

·       Knowledge of Routing  & Switching Protocol, Network Monitoring and remote management tools

·       Knowledge in MPLS and VPN networks.

·       Creation of MOP/SOP and responsible for change management

·       Responsible for technical documentation of customer network and updating internal knowledge database


About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Job Segment: Network, CCNA, Cisco, Database, Change Management, Technology, Management

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