NOC Analyst

Req ID#:  380590

Mumbai, AP, IN, 400072

Job Description: 


Work within a Network Operations Center environment focusing on the following tasks:

  • Proactive monitoring of all Network elements, leveraging monitoring tools such as Solarwinds and Live Action. 
  • Opening incidents and taking action when issues are identified.
    • Actions taken would be but are not limited to:
      • Support incident bridges working with stakeholders  
      • Perform basic trouble shooting tasks, power verification, alarm reviews, log reviews initial assessment.
      • Work with Telecom Service Providers to resolve escalated circuit problems to resolution
      • Work with OEM partners such as Cisco, Checkpoint and F5 to resolve incidents related to the products.
      • Work with internal IT, Operations groups and leadership to drive fix actions to restore services.


In addition to incident support the NOC Analyst will be responsible for:

  • Manage P3 to P5 service requests, assign Project and Operation tickets to the respective vertical engineer and follow up for closure.
  • Document reason for outage.
  • Planning and performing upgrades to firmware and IOS.
  • Remediate security vulnerabilities identified through audit findings and network scans.
  • Perform Capacity Management reviews and report on bandwidth utilization.


Other duties as assigned:

  • Other functions in support the business along with administrative functions not performed on a consistent basis.




Typical Qualifications:  (education, experience, knowledge, skills and abilities typically needed to perform this job)


Education (if beyond High School or equivalent)

  • Preferred - Bachelor in Engineering - Computers / Electronics / Communication or related field, Graduate/Post Graduate in Science/Math/IT


  • Related experience with relevant technology certifications


Experience Target (in this job or a related function/field):

  • 3 - 4 years of experience in Network and/or Network Security


Skills(identify essential skills required, and identify additional skills that enable success in performing this job)

  • Excellent English written and verbal communication skills with specific focus on technical and operational documentation
  • Strong interpersonal and problem solving skills
  • Excellent customer service, analytical and organizational skills
  • Willing to work in 24x7 rotational shift
  • Ability to take initiatives for individual projects as well as work in a team environment


Knowledge/Abilities(describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)

  • Knowledge and Technical experience in CISCO L3 and L2 switches.
  • Knowledge and Technical Expertise with Routing & Switching Protocol.
  • Basic knowledge of Network Security products such Cisco Firewall and Checkpoint
  • Basic Knowledge in MPLS and VPN networks.


Special Certifications (if appropriate--identify if required to perform the job or just preferred): 
Industry certifications (can be used in place of a university degree)

  • Cisco certifications – CCNA Cisco Certified Network Associate or CCNP Cisco Certified Network Professional
  • Check Point Certifications – CCSA, CCSE, CCSM, etc
  • F5 – Admin, Technical Professional, Certified Specialist


Travel Required (typical % of time, scope of travel (in country, international), transportation mode, special issues)

Not Applicable for this position (NA)


Other: (if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performing this job that is not covered in other areas above.



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