Job Description

Team Leader- Operations-Semi-Tech Non-voice Process- (US)
Roles and Responsibilities:
•    Total Experience       : 2-7 yrs
•    Relevant Experience: 1+ yrs 
•    1+ years Chat experience mandatory
•    Should have Team Handling Experience
•    Should have 1+Years’ Experience as Team Leader
•    Should exhibit People Management Skills.
•    Should be aware of the various Operations and Client Metrics. 
•    Strong analytical, solving skills with strong MS Excel skills.
•    Needs to have the drive to achieve given targets.
•    Process adherence (Check, analyze, Control & Improvement).
•    Drive & adhere to Policies & Procedures.
•    Should be well versed in coaching & providing feedback
•    Basic exposure to excel.
•    Good process knowledge and Good interpersonal skills
•    The candidate should be possess the following skills
•     People Management skills
•     Client Management skills
•     Process Management skills
•     Coaching and Training
•     Feedback and Performance Management skills
•     Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management, NPS
•    5 Days Working Role
•    Any 2 days w/offs
•    Work from office opportunity

Education Target: HSC Passed