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NOC Analyst

NOC Analyst

Req ID#:  390410

IN

Job Description: 

 

Work within a Network Operations Center environment focusing on the following tasks:

  • Proactive monitoring of all Network elements, leveraging monitoring tools such as Solarwinds and Live Action. 
  • Opening incidents and taking action when issues are identified.
    • Actions taken would be but are not limited to:
      • Support incident bridges working with stakeholders  
      • Perform basic trouble shooting tasks, power verification, alarm reviews, log reviews initial assessment.
      • Work with Telecom Service Providers to resolve escalated circuit problems to resolution
      • Work with OEM partners such as Cisco, Checkpoint and F5 to resolve incidents related to the products.
      • Work with internal IT, Operations groups and leadership to drive fix actions to restore services.

 

In addition to incident support the NOC Analyst will be responsible for:

  • Manage P3 to P5 service requests, assign Project and Operation tickets to the respective vertical engineer and follow up for closure.
  • Document reason for outage.
  • Planning and performing upgrades to firmware and IOS.
  • Remediate security vulnerabilities identified through audit findings and network scans.
  • Perform Capacity Management reviews and report on bandwidth utilization.

 

Other duties as assigned:

  • Other functions in support the business along with administrative functions not performed on a consistent basis.

 

 

 

Typical Qualifications:  (education, experience, knowledge, skills and abilities typically needed to perform this job)

 

Education (if beyond High School or equivalent): 

  • Preferred - Bachelor in Engineering - Computers / Electronics / Communication or related field, Graduate/Post Graduate in Science/Math/IT

 

  • Related experience with relevant technology certifications

 

Experience Target (in this job or a related function/field):

  • 3 - 4 years of experience in Network and/or Network Security

 

Skills:  (identify essential skills required, and identify additional skills that enable success in performing this job)

  • Excellent English written and verbal communication skills with specific focus on technical and operational documentation
  • Strong interpersonal and problem solving skills
  • Excellent customer service, analytical and organizational skills
  • Willing to work in 24x7 rotational shift
  • Ability to take initiatives for individual projects as well as work in a team environment

 

Knowledge/Abilities:  (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)

  • Knowledge and Technical experience in CISCO L3 and L2 switches.
  • Knowledge and Technical Expertise with Routing & Switching Protocol.
  • Basic knowledge of Network Security products such Cisco Firewall and Checkpoint
  • Basic Knowledge in MPLS and VPN networks.

 

Special Certifications (if appropriate--identify if required to perform the job or just preferred): 
Industry certifications (can be used in place of a university degree)

  • Cisco certifications – CCNA Cisco Certified Network Associate or CCNP Cisco Certified Network Professional
  • Check Point Certifications – CCSA, CCSE, CCSM, etc
  • F5 – Admin, Technical Professional, Certified Specialist

 

Travel Required (typical % of time, scope of travel (in country, international), transportation mode, special issues): 

Not Applicable for this position (NA)

 

Other: (if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performing this job that is not covered in other areas above.

 

 

 

Essential Functions: (describe job responsibilities necessary to achieve the position’s purpose)

 

Importance

 

Essential Functions and Duties

Approximate % of Total Job

 

1

 

Proactive monitoring of Network elements

60%

2

Address issues proactively for priority 1 & 2 incidents and ensure resolution in timely manner.

20%

3

Support and Manage P3 to P5 tickets, assigned Project and Operation tickets to the respective vertical engineer and follow up for closure.

10%

 

4

Maintain systems, system documentation, processes and procedures.

10%

 

Other Functions: (describe job responsibilities important to the job but not necessary to achieving the position’s purpose)

 

Importance

 

Other Functions and Duties

Approximate % of Total Job

 

1

 

 

 

2

 

 

 

Decision Making Authority:  (describe the authority permitted by the job by indicating examples that illustrate the types of independent decisions expected by the incumbent and the types of decisions expected to be recommended)

 

Independent Decisions Expected

 

Recommendations Expected
  • Determine fix actions
  • Determine when to escalate to next tier engineers and leadership
  • Process improvement
  • New technology

 

Physical Demands:  (describe physical movements and abilities required to perform the job (e.g. ability to lift boxes weighing up to XX pounds)

 

NA

 

Working Conditions:  (describe the environment in which the position will be working (e.g.normal office environment)

Working in an office environment in a NOC room with other peers

Work area will be a desk for an eight hour shift

Leveraging a computer with multiple monitors

Watching a display wall (monitors) for alarms

Secure environment requiring key card entry

 

 

 


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