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Customer Service Advisor

Req ID#:  381162

Newcastle upon Tyne, Newcastle-E, GB

Job Description: 


Are you a customer service representative looking to expand your skills and maximise your potential earnings?

Are you looking for a role that rewards you the more you put in? With our sales through service commission structure our customer service advisors can take home up to £25,000 per year. The better customer service advisor you are, the better customer service you provide and the more you can increase your earnings!

The role

Our most successful customer service advisors regularly see commission payments of more than £200+ per month. These agents have a real passion for providing excellent customer service by understanding their customers, building relationships and taking ownership, ensuring to get a resolution the first time, every time. Our very best customer service representatives are highly self-driven with a strong desire to succeed.

We are seeking friendly, outgoing customer service advisors to join our growing team of customer service agents. You will be supporting one of our biggest clients, speaking to customers daily via inbound calls. You will be responsible for resolving queries or problems, and also matching our customers to the best deals to suit them for TV, broadband and phone.


Basic pay £11.44 per hour plus bonus!


If you’ve had experience in a customer service advisor role, whether that be retail, sales, hospitality (restaurants, bars or hotels), care, office work or even warehouses, then you have the right skills! If you’ve never had experience in customer service before, don’t worry, our fantastic training and management teams will be on hand to support you every step of the way.


Our Customer Service Advisors operate in a call centre environment and work over 7 days.

  • Monday - Friday 08:00 - 21:00
  • Saturday and Sunday 08:00 - 18:00

(please note you must be available to work on rotation across these opening hours)

What next

If becoming a customer service advisor really interests you and you are attracted in pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.

Our Location

Foundever, Newcastle is one of the largest providers of opportunities within Newcastle. Situated just a 15 minute walk from Four Lane Ends Metro Interchange, It’s really important you are able to commute to our site so please check the below address before applying: Q4 Quorum Business Park, Long Benton, NE12 8EZ

Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.


What we offer for our Customer Service Advisors;

  • Company pension
  • Free parking
  • On-site parking
  • Shuttle service from metro station
  • Wellness programme
  • Casual dress code
  • Commission pay
  • Discounts on broadband, TV and mobile phone packages, saving you hundreds of pounds per year!
  • Monthly pay, base rate £11.44 per hour + bonuses (Paid monthly). A majority of our agents meet an annual salary in excess of £25,000. Your reward will depend on your own motivation to do well.



Data Consent

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.


Job Segment: Call Center, Customer Service

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