Experience Target (in this job or a related function/field):

• 4+ years
• Technical expertise
• Managing the sifts
• Experience handling team
• Excellent communication skills
• Site support experience for IT support
• In the absence of Site Lead take charge of team management and over all deliverables

Additionally

• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability deploy, configure, and support operating systems on desktop and mobile
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintain user PCs, including upgrades and configuration as needed.
• Keep inventory of all equipment, software, and license users.
• Install, configure, and upgrade PC software.
• Strong communication skills (across all levels of the organization).
• Administration and Maintenance of Dialer.
• Tickets SLA
• Managing checks for the dialer to keep it optimized
• Managing the required maintenance schedules with the OEM to keep the UCI functioning at an optimal level