Customer Service Associate

At Foundever™, we invest in our team through paid training and career growth—an impressive 84% of our managers are promoted from within. We prioritize exceptional customer service, offering top-tier CX solutions via inbound calls. As a Customer Service Representative, you’ll support a prestigious rewards program, assisting with travel across 100+ leading airlines and hotels, exclusive fitness classes, and limited-edition art and decor collections. Join us to be part of something extraordinary! 

Location Requirements: Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT 

Core Responsibilities:

• Handle inbound customer service calls 

• Drive customer satisfaction through voice, chat and email communication 

• Navigate multiple systems and tools 

• Ongoing training and skill development  

Qualifications:

• Rewards points knowledge an asset 
• Zendesk experience preferred
• Must pass a criminal background and drug test
• Associate or bachelor’s degree preferred
• High school diploma (or GED equivalent)
• Must be 18+ years of age

Work with us and enjoy:

• $17/h

• 100% paid training

• Benefits including medical, dental, life, and vision insurance

• Employee Assistance Program (EAP)

• 401k retirement plan with company match

• Employee discounts

• Referral bonuses

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation. 

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter. 

Military Friendly 

Foundever™ is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.