About Us

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

Job Summary

Proactively manages the sourcing and recruitment operations activities of the site to employ, place and/or transfer internal and external candidates for agent positions ensuring adequate and timely staffing

Ensures the sites are effectively staffed with quality associates with focus on employee retention

Acts as Company advocate within the community to identify sources of candidates by initiating and maintaining relationships with outside sources such as employment agencies, job fair sponsors, local chambers of commerce, schools and colleges, or through other business channels

Utilizes multiple sourcing techniques including website postings, employee referral programs and a variety of low-cost recruitment sources

Builds and implements community relations programs related to recruitment strategies

Builds pool of qualified applicants reducing lead-time required to fill jobs quickly

Complies with federal and state employment laws and regulations

Emulates best practices in the field of employment

Creates processes that are efficient, effective, and customer-focused

Educates managers as needed on employment law

Designs and places employment advertising

Monitors selection criteria and testing techniques to ensure compliance to standards and participates in the development and implementation of revisions

Primary Job Responsibilities

Strong knowledge of local employment laws with ability to ensure legal compliance related to recruiting activities

Proven ability to successfully recruit agents to maintain retention and meet demands of high volume recruiting needs

Demonstrated success as a business partner in providing leadership in a fast paced, customer focused environment

Ability to develop and maintain strong business relationships both internally as well as externally

Ability to influence others and present a positive Company image

Experience and Education

WORK EXPERIENCE

Two (2) or more years of successful leadership experience in Talent Acquisition

Call center experience strongly preferred

EDUCATION

Business-related college degree or equivalent combination of education and experience in HR or general business

Sitel is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, age, marital status, veteran status or disability status.