Italian Customer Service Representative for a Fintech Service Company - Porto, Portugal
Italian Customer Service Representative for a Fintech Service Company - Porto, Portugal
Porto, Portugal, PT
Come and work with us.
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy city of Porto?
So we have the perfect opportunity for you!
Your future project: join our Italian Customer Support team.
Our client is a financial technology company operating an online payment system. They offer an innovative payment method that allows you to shop at your favorite online and in-store locations, receive your products immediately, and pay for them in convenient monthly installments.
As an advisor in this project, your daily responsibilities will include:
- Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
- Respond to customers and merchants inquiries through various channels like email, phone and chat, within guidelines/goals established by the client and contact center management
- Manage content and resources like FAQ to facilitate self-service for customers
- Analyze Customer Service statistics and compile accurate reports on a weekly basis
- Develop processes to improve current customer service duties through the introduction or the improvement of our systems and tools
- Work closely with other key area of the business to bring relevant customer insights to support the overall business strategy.
- Complete daily tasks as allocated in an efficient and timely manner
- Maintain accuracy and security of customer information on the database
- Monitor and control numerous concurrent tasks in tandem
- Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
- Native or proficient level of Italian (C2)
- intermediate level of English (at least B2)
- Excellent listening and written/oral communication skills in supported languages
- A motivated and enthusiastic personality
- Self-organized, planning and prioritization skills
- Patience, empathy, and a unique ability to manage stress
- Ability to work under pressure and adapt quickly to adverse situations
- Technical aptitude and the ability to pick up new technology quickly
- Able to follow guidelines and instructions
- Ability to keep calm and clear-headed in critical situations
- Ability to demonstrate confidence when imparting information or dealing with troubled callers
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Porto, Portugal (OnSite work)
Benefits.
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Go further with Foundever™
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Job Segment:
Database, Customer Service Representative, Technology, Customer Service