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Italian Customer Service Representative for a Fintech Service Company - Porto, Portugal

Italian Customer Service Representative for a Fintech Service Company - Porto, Portugal

Req ID#:  388338

Porto, Portugal, PT

Job Description: 

Come and work with us.

 

Are you Italian native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment in sunny and happy city of Porto?
So we have the perfect opportunity for you!

 

Your future project: join our Italian Customer Support team.

 

Our client is a financial technology company operating an online payment system. They offer an innovative payment method that allows you to shop at your favorite online and in-store locations, receive your products immediately, and pay for them in convenient monthly installments.

 

As an advisor in this project, your daily responsibilities will include:

  • Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
  • Respond to customers and merchants inquiries through various channels like email, phone and chat, within guidelines/goals established by the client and contact center management
  • Manage content and resources like FAQ to facilitate self-service for customers
  • Analyze Customer Service statistics and compile accurate reports on a weekly basis
  • Develop processes to improve current customer service duties through the introduction or the improvement of our systems and tools
  • Work closely with other key area of the business to bring relevant customer insights to support the overall business strategy.
  • Complete daily tasks as allocated in an efficient and timely manner
  • Maintain accuracy and security of customer information on the database
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals

 

To succeed in the role, you will need to have:

  • Native or proficient level of Italian (C2)
  • intermediate level of English (at least B2) 
  • Excellent listening and written/oral communication skills in supported languages 
  • A motivated and enthusiastic personality
  • Self-organized, planning and prioritization skills
  • Patience, empathy, and a unique ability to manage stress
  • Ability to work under pressure and adapt quickly to adverse situations
  • Technical aptitude and the ability to pick up new technology quickly
  • Able to follow guidelines and instructions
  • Ability to keep calm and clear-headed in critical situations
  • Ability to demonstrate confidence when imparting information or dealing with troubled callers
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Porto, Portugal (OnSite work)

 

Benefits.

 

  • Signing bonus
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

 

Go further with Foundever™

 

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

 

Apply today!

 

 



Job Segment: Database, Customer Service Representative, Technology, Customer Service

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