🌏 Context

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

To cope with our current DevOps needs, we are looking for a DevOps Engineer to join our team and play a critical role in designing, deploying, and maintaining our cloud infrastructure and CI/CD pipelines, ensuring system scalability, security, high availability, and performance.

📍 Location

The position will be based in one of our offices in Colombia (Barranquilla, Bogotá or Cali). Remote work is possible, with a presence in our office to meet the team when needed.

💼 Missions

• Design, develop and automate process to deliver client infrastructure on our cloud platform (mainly hosted on AWS).
• Manage platforms through automation, tooling, tuning and new solutions.
• Follow up on incidents to provide enhancements and corrective measures to maintain / improve Service Levels.
• Provide support and collaborate with the AI and Product teams.
• Create and update all documentation related to the items above.

🤝 How we work

The DevOps team works transversally to support and build hosting infrastructure for the AI and Product teams. We use the kanban agile method to manage our activity. Product development teams are driven by the Agile Scrum method, organized in squads of 8-9 people featuring a Product Owner, a Lead Developer (acting as a Scrum Master), Developers (frontend & backend) and QA Engineers. Just like our DevOps team, our UI/UX Designers are also working transversally for all squads.

🤖 Main technologies used for this role

Linux Systems (Debian) – AWS Cloud Services (Lambda, ECS, EC2, EKS and S3) – Kubernetes – Web Services – Terraform – Ansible – Docker – Git.

🎯 Expected skills

Required

• At least 5 years of experience working in a production or system management team for critical services and applications.
• Strong knowledge of AWS, Kubernetes, Terraform, Docker, and Git.
• Good expertise managing Linux Systems (Debian).
• Knowledge about networking: TCP/IP, Web Services, tiered application services.
• Scripting experience in shell, python, etc.
• Experience working in a normalized environment and knowledge of Agile DevOps processes.

Nice to have

• Strong knowledge of Azure: AKS, Key Vault, Azure DevOps, ACR, Azure Monitor, and Storage Account.
• Experience in process automation and with tools like Ansible.
• ITIL knowledge.

⚙️ Recruitment process

1. Meet our HR team to ensure alignment between our job offer and your professional project, expectations, mobility, availability, etc. (30 min)
2. Meet our DevOps Managers to assess your skills and problem solving mindset. (45 min)
3. Meet our VP of AI Engineering for a live technical exercise. (45 min)
4. Meet our CTO Nicolas for an informal chat and make sure that you could fit into our existing team. (45 min)

🚀 What we offer

• Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business. 

• Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment. 

• Competitive compensation. Attractive salary and benefits package. 

• Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.