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Job Summary

You Will

As a Director of Account Management you will specialize in our existing Portfolio Accounts. Within our team, you’ll join an energized and positive organization dedicated to rolling up their sleeves to deliver value-added services for our clients.

In this roll you will be responsible for the governance of our traditionally non-account managed accounts, covering a range of small- to large accounts.  Contract services are fulfilled from multiple delivery sites from one region or across multiple global regions. This leader will be responsible for developing executive level relationships while growing the portfolio. 

• Onboard existing  operations managed accounts as well as identify opportunities for further engagement and growth within your assigned portfolio of accounts.
• Develop strong foundational relationship with the operations team, and any other functional areas of the business which have been managing the account.
• From time to time, serve as a trusted advisor by meeting face to face with assigned clients and prospects  to close out renewal negotiations, assess business needs, strengthen relationships and ensure Sitel Group is top of mind.
• Manage client expectations throughout the duration of client engagement.
• Pro-actively create schedule of forthcoming contract renewals.  Engage operations teams to understand client dynamics, any commercial issues which will require negotiation, and evaluate opportunities for growth.

Experience Target