Technical Customer Service Representative
Technical Customer Service Representative
Remote, Any Province, CA
Technical Customer Service Representative
At Foundever, we deliver top-tier CX solutions globally, grounded in integrity, collaboration, and excellence. We manage inbound customer service and technical support calls, ensuring seamless experiences for our customers. With 84% of our management promoted internally, we prioritize transparency, respect, and employee growth. Join a team committed to career development and fostering a culture that values every team member’s contribution.
Pay rates vary from $15.00 to $18.90, depending on your province of residence.
Location Requirements: Must legally reside in Canada
Core Responsibilities
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Handle inbound customer service calls
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Understanding and striving to meet or exceed metrics while providing excellent customer service
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Drive customer satisfaction through voice while providing empathy and offering helpful solutions
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Ongoing training and skill development
Qualifications
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Previous experience with technical customer service an asset
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Ability to multitask and navigate between screens efficiently while assisting customers
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Must be 18 years of age or older
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High school diploma or GED equivalent
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Must pass a background check
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Quiet and distraction free workspace
Work with us and you’ll enjoy
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Hands-on, 100% paid training
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Work from home benefits include saving time, money, and the environment
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Benefits including medical, dental, life, and vision insurance
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Employee Assistance Program EAP
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RRSP with company match
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Employee discounts
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Referral bonuses
Equipment and Internet Requirements
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Internet Speed of 5.0 Mbps download speed and 5.0 Mbps Upload speed
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Noise cancelling headset
Job Segment:
Customer Service Representative, Technical Support, Customer Service, Technology