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Technical Customer Service Representative

Technical Customer Service Representative

Req ID#:  389839

Remote, Any Province, CA

Job Description: 

Technical Customer Service Representative

At Foundever, we deliver top-tier CX solutions globally, grounded in integrity, collaboration, and excellence. We manage inbound customer service and technical support calls, ensuring seamless experiences for our customers. With 84% of our management promoted internally, we prioritize transparency, respect, and employee growth. Join a team committed to career development and fostering a culture that values every team member’s contribution. 

 

Pay rates vary from $15.00 to $18.90, depending on your province of residence.

 

 

Location Requirements: Must legally reside in Canada 

Core Responsibilities

  • Handle inbound customer service calls 

  • Understanding and striving to meet or exceed metrics while providing excellent customer service 

  • Drive customer satisfaction through voice while providing empathy and offering helpful solutions 

  • Ongoing training and skill development 

Qualifications

  • Previous experience with technical customer service an asset

  • Ability to multitask and navigate between screens efficiently while assisting customers

  • Must be 18 years of age or older

  • High school diploma or GED equivalent

  • Must pass a background check

  • Quiet and distraction free workspace

Work with us and you’ll enjoy

  • Hands-on, 100% paid training

  • Work from home benefits include saving time, money, and the environment

  • Benefits including medical, dental, life, and vision insurance

  • Employee Assistance Program EAP

  • RRSP with company match

  • Employee discounts

  • Referral bonuses

Equipment and Internet Requirements

  • Internet Speed of 5.0 Mbps download speed and 5.0 Mbps Upload speed 

  • Noise cancelling headset 



Job Segment: Customer Service Representative, Technical Support, Customer Service, Technology

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