Customer support specialist with Kazakh and English

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For one of our campaigns, we are looking for a passionate and customer-oriented Customer support specialist with Kazakh and English

Description

The role:

• Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer telephone, email or chat contacts;
• understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
• working independently to find information to exceed customers’ expectations;
• navigating multiple systems simultaneously in order to update e-records promptly and accurately;
• proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base;
• maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure.

The candidate:

• Has excellent command of written and spoken Kazakh;
• Good command of  English (at least level B2);
• Good command of Russian will be considered an advantage;
• Experience in a contact center or customer facing role is beneficial;
• Can adapt quickly to changes in products, process and technology;
• Has proven track record of excellent attendance and time-keeping;
• Has good computer literacy.

We offer:

• Competitive remuneration scheme;
• Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
• To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
• Opportunities for a long-term professional career;
• Entitlement to company internal training and development accordingly global standards;
• Relocation package;
• Work at home opportunity.

The recruitment process is entirely REMOTE.

We are looking forward to receiving your application!

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